CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.59

4.6 Rating 994 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good product at a reasonable price”

Helpful Report

Posted 2 months ago

“Arrived promptly. Coffee seemed good but we prefer Nespresso.”

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Posted 2 months ago

“Delivered promptly. All the coffee has been excellent, particularly the Expresso”

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Posted 2 months ago

“It was a fast delivery, and the coffee tastes great!”

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Posted 2 months ago

“I love the taste of your decaf coffee and the fact that it’s Fairtrade and organic. Well done!”

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Posted 4 months ago

“Coffee excellent, Royal Mail delivery perfect (Evri not so - issues of poor delivery)! Can’t fault the coffee though! We have decaf and espresso!”

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Posted 5 months ago

“I am still brewing my way through the tasting box and so far I really like the coffee. However, I miss pods for larger cups of coffee. I was not aware that they are all more or less espressos. I use the pods with an adaptor in my dolce gusto machine and am uncertain which setting to use. I love a cup of e.g. an Americano with plain milk in the morning, no need for crema, froth or other embellishments, just a larger cup of coffee please ;-)”

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Posted 5 months ago

“Absolutely love this range of coffee if I have any gripe it’s the postal information. I bought 2 different offers the invoice showed both being sent together. But arrived separately days apart when I tried to email to see what had happened to other half of my order I had no reply from email.”

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Posted 6 months ago

“I can’t fault the process of buying the pods and also the speed of the delivery. I also had a good discount on my first order. Unfortunately for me these pods just are not strong enough for my taste buds. Having said that I would recommend to anyone to try them as everybody’s taste is different and the overall experience with them was great.”

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Posted 6 months ago

“I love the coffee and always use their subscription service. On a couple of occasions I’ve tried to contact them via the help email but they never reply. I recently tried contacting them via instagram message and same thing. So that’s my why u only gas 4 stars - very poor / non existent customer advice. You also don’t get an email reminder when your subscription pods are due. You just get charged so it’s important to set yourself reminders if you want to skip a subscription. But all that said the pods are excellent. The next question is how long did it take for the company to reply … it doesn’t give an option of ‘never’”

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Posted 6 months ago

“The decaff coffee bags are AMAZING! I took 1 star off only because it's disappointing to get an offer for next purchase to find it's only for other products or coffee bags with caffeine. I can only drink decaff so that is all I want to buy and I want the bags only. Here's hoping an offer based on my purchases will come. Thank you”

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Posted 7 months ago

“Your organic coffee is excellent will be ordering again just a quick note if you could let customers know if it is coming in multiple parcels thank you”

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Posted 7 months ago

“Have just started using the capsules ans so far so good, well presented packaging with clear info. Reat taste so far.”

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Posted 9 months ago

“Its a great product, well packaged. I just wish you could change up the delivery frequency, I need more coffee!”

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Posted 1 year ago

“Nothing to write about”

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Posted 1 year ago

“Nice coffee but I wouldn't pay £30 got these offer of £15 Single boxes £4. Too expensive....”

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Posted 1 year ago

“Only used one box; felt the coffee was a little weak. Nice flavour. Purchased due to the variety box offer.”

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Posted 1 year ago

“Very nice coffee, '”

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Posted 1 year ago

“As a new customer I haven't yet discovered all the flavour/strength options so will reserve my opinion until I have more experience.”

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Posted 1 year ago

“The coffee is ok. I like strong coffee, so I could do with it being a bit straoger, but the flavour is good. I just use two pods to satisfy myself.”

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Posted 1 year ago

CRU Kafe is rated 4.6 based on 994 reviews