CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.61

4.6 Rating 783 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

Write Your review

Tell us how CRU Kafe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CRU Kafe 5 star review on 25th June 2024

Mark Long

CRU Kafe 5 star review on 31st December 2022

James Hasell

CRU Kafe 5 star review on 20th October 2022

Juliet Preston

CRU Kafe 5 star review on 15th July 2022

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

CRU Kafe 4 star review on 17th February 2022

Robert Rees

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am having a problem with your capsules. The machine is working fine with other capsules but as soon as I add yours it goes to a dribble and I have to throw the capsule and start again. I will now have to return 95% of the ones I bought”

Helpful Report

Posted 7 years ago

Hello and thank you for leaving your feedback today, we will defiantly take it on board :) Apologies if you had any delays in delivery, if this is something you would like to discuss please contact help@crukafe.com and we will be happy to help you. Kind Regards, Sarah

Posted 7 years ago

“great product ticks all the boxes, good flavour/taste, organic and the pods can be recycled. my totally converted from my nespresso pods and won't be going back”

Helpful Report

Posted 7 years ago

Wow! Thanks for such a glowing review and we are so happy you are enjoying the coffee! Make sure you sign up to our news letter to hear about some very exciting improvements we have coming in July! Kind Regards, Sarah

Posted 7 years ago

“Light roast is the one. After trying I ordered 6 more bags.”

Helpful Report

Posted 7 years ago

Hi Jon, So glad to hear you are a fan! Its one of the original blends and has a firm cult following to this day! Kind Regards, Sarah

Posted 7 years ago

“Great coffee service and delivery”

Helpful Report

Posted 7 years ago

Thank you for the feedback Alethea :) Enjoy the coffee and we hope to see you again soon!! Kind Regards, Sarah

Posted 7 years ago

“Delivery was good, but letterbox friendly packaging might be a good idea.”

Helpful Report

Posted 7 years ago

Hello David, Thanks for taking the time to give your feedback today. We actually have a pretty big launch in July which includes new pods and brand new letterbox friendly packaging! Please sign up to our news letter to be the first to hear about all the changes! Kind Regards, Sarah

Posted 7 years ago

“Awesome coffee and service. I bought these for my partner to try and he really loved the trial pack.”

Helpful Report

Posted 7 years ago

Wow! Thanks so much for taking the time to leave such a delightful review :) We are so glad your partners enjoying the coffee! Be sure to let him know that we have some very exciting changes coming in the summer! Sign up to our news letter to be first to hear about all the exciting news! Kind Regards, Sarah

Posted 7 years ago

“Loved the coffe and above all the fact that is the pods are recyclable !!!”

Helpful Report

Posted 7 years ago

Hello Daniela, So glad to hear you are enjoying the coffee :) Please sign up to our news letter to hear more about our new improved recyclable pods coming soon Daniela! Kind Regards, Sarah

Posted 7 years ago

“Excellent coffee, price and delivery, will definitely be buying again thank you”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave such a glowing review Tony :) We are glad to hear you are enjoying the coffee and whole CRU experience! Kind Regards, Sarah

Posted 7 years ago

“Absolutely wonderful coffee”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave your review :) So glad you think so! Kind Regards, Sarah

Posted 7 years ago

“Great coffee, always arrives on time, well packaged”

Helpful Report

Posted 7 years ago

Hello Karen, Thank you for leaving your review today! Glad you are enjoying the coffee, please make sure you are all signed up to our news letter to hear about all the exciting changes we have coming up in the summer! Kind Regards, Sarah

Posted 7 years ago

“Their online ordering is quick and very easy to use”

Helpful Report

Posted 7 years ago

Thank you for the review Ray! Glad you are enjoying the full CRU experience :) Kind Regards, Sarah

Posted 7 years ago

“Great service: quick delivery and nice packaging. I only ordered decaffinated capsules as I was interested in their water-based processing. Unfortunately the decaf coffee is simply too weak for me. I like my coffee strong, even decaf, and even with three capsules in one cup, I can’t match what Nespresso offers. So I’m waiting for CRU to come up with a stronger decaf.”

Helpful Report

Posted 7 years ago

Hello, Thank you for leaving your review today. We have taken on board your comments and creating a new range of varied Decaf blends is definitely something we will be working on in the future. Kind Regards, Sarah

Posted 7 years ago

“The best coffee and organic we have ever had we have been buying it for the last three years thank you and keep up the good work”

Helpful Report

Posted 7 years ago

WOW! What a lovely review :) So happy you are enjoying the coffee and hopefully you will be excited by all the new changes coming up soon! Kind Regards, Sarah

Posted 7 years ago

“The best coffee ever 👌😍”

Helpful Report

Posted 7 years ago

Hello Manahel, Thank you so much for taking the time to tell us your thoughts! So happy you are enjoying the coffee! if you haven't already, please sign up to our news letter to be the first to hear about our exciting news coming up in July!!! Kind Regards, Sarah

Posted 7 years ago

“The service was excellent. The coffee we have tasted so far is also good.”

Helpful Report

Posted 7 years ago

Fantastic news! We are always here to help with any questions you may have :) Kind Regards, Sarah

Posted 7 years ago

“Lovely coffee. Great to be able to recycle pods.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your review :) Please sign up to our news letter to keep up to date with a very very exciting new announcement we have coming in July - I think you especially will appreciate it! Kind Regards, Sarah

Posted 7 years ago

“Coffee OK compared to nespresso original. Bit weak. Maybe cos they don't do a lungo so need extra coffee. Packaging is over the top comparatively with big cardboard box containing bags of coffee you can't recycle. Foil top has to be removed from plastic pod which is almost impossible without slicing your fingers off so not easy to recycle which is the whole USP. Disappointing really”

Helpful Report

Posted 7 years ago

Hello Jerrad, Thank you for taking the time to leave your feedback. We have listened to all feedback on pods and packaging, done some very extensive research and development and are very happy to be launching some very exciting changes next month! With regards to flavour Jerrad, if you would like to try any of our stronger blends then please do get in touch and we will happily send you something to try!

Posted 7 years ago

“This coffee is awesome!!”

Helpful Report

Posted 7 years ago

We are so glad you are enjoying it! Kind Regards, Sarah

Posted 7 years ago

“Lovely fresh coffee, I love the smell when I open a new bag, I inhale the aroma!”

Helpful Report

Posted 7 years ago

Hello Heather, Thank you for all your support over the years and also your lovely review! We will see you soon :) Kind Regards, Sarah

Posted 7 years ago

“Great tasting coffee”

Helpful Report

Posted 7 years ago

So glad you are enjoying it! Kind Regards, Sarah

Posted 7 years ago

CRU Kafe is rated 4.6 based on 783 reviews