Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 704 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 704 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Information, guidance and advice - perfect”

Helpful Report

Posted 2 years ago

“Bethany was very patient with me and clearly explained my options as this will be my first ever cruise. Cruise Direct beat Royal Caribbean's best price. Great communication throughout the whole booking process.”

Helpful Report

Posted 2 years ago

“Leanne Ladley has been fantastic. Very helpful with the booking and very responsive. Also ended up with a better deal so very pleased. Great service and I have recommended Leanne to a friend looking to book a cruise. Thank you”

Helpful Report

Posted 2 years ago

“We have booked through Cruise Direct a number of times and have always found the customer service to be the best. Leanne dealt with our booking this time and as expected, we received a brilliant service, information was quickly received and emails answered straight away, communication amazing, very efficient and helpful… we were given all the information we asked for and booked very quickly… thank you Leanne.”

Helpful Report

Posted 2 years ago

“I have been cruising for a good number of years and I found Leane to very knowledgeable and helpful. I would have no hesitation in recommending cruise direct”

Helpful Report

Posted 2 years ago

“Great service. Very helpful and knowledgeable assistance provided by Nicki Rawlins. Very competitive pricing. Who could ask for anything more?”

Helpful Report

Posted 2 years ago

“I have always cruised with Fred Olsen, and Nicki has always done my booking. She knows what we want and always gets the suite we require. I have known her a long time , and that shows that I trust her judgment and always take her advice. Thanks so much for your help this time Nicki”

Helpful Report

Posted 2 years ago

“Got exactly the deal and holiday I was looking for at a fair price The agent Bethany done everything that I asked for in a very professional manner. First rate service.”

Helpful Report

Posted 2 years ago

“Nicki sorted this special cruise with my family very quickly, finding the best value for the time we planned on travelling ( end of 2025) and let me know with a very rapid return call that the type of cabins we required were available and then rang back quickly telling me of a better deal if we travelled one day earlier. She was in touch by phone and email regularly with necessary information . From the start of my enquiry on Saturday to the confirmed booking this morning was less than 48 hours and the delay was at this end because it was not possible until this morning for family members to confirm for sure that this time off work could be booked definitely so far in advance.. otherwise the booking would have been made late Saturday or Sunday morning. Nicki sent me written confirmation of the booking very quickly and included a lot of important information and I got a rapid receipt for the deposit paid today. This was a better price than booking with the cruise company directly and I am very pleased with everything from start to finish. Very impressed so this lady gets a five star rating! Thank you Nicki.”

Helpful Report

Posted 2 years ago

“Nicki was incredibly helpful in organising and booking our first cruise. She was great. She answered emails straight away and found me a brilliant price. I will definitely use Cruise Direct again.”

Helpful Report

Posted 2 years ago

“I have found Zoe to be so helpful and very willing to search to satisfy the needs of myself and my friend for our forthcoming trip. Nothing was too much trouble and communication great.”

Helpful Report

Posted 2 years ago

“Bethany, along with Jamie & Laura gave an absolutely first class service giving us a great deal on our cruise and sorting out all the extras. Bethany was extremely helpful on every step of the booking process and nothing was too much trouble.”

Helpful Report

Posted 2 years ago

“Laura was incredibly helpful in organising and booking the first cruise my family and I went in. We chose the Norwegian Pearl and received incredible service from Laura to help us navigate the booking and options. Laura was vertly responsive to follow-up emails and could not have been more professional or helpful.”

Helpful Report

Posted 2 years ago

“Lovely and friendly and so helpful. Went above and beyond to get us the right cruise package. Thankyou.”

Helpful Report

Posted 2 years ago

“Thank you Bethany. Despite communication issues you produced A1 service and outcome with efficiency, humour and consideration. 10/10”

Helpful Report

Posted 2 years ago

“Great company. Smooth booking process through to going on our cruise. Very helpful and great value. Definitely recommend and thank you Laura, you were a great help!”

Helpful Report

Posted 2 years ago

“friendly and very efficiency”

Helpful Report

Posted 2 years ago

“Leanne was great, answered emails straight away, found me a brilliant price, will definitely use cruise direct again.”

Helpful Report

Posted 2 years ago

“Jamie had been recommended by a friend and he was superb. As newbies he was thorough and helpful as well as being personable. It was an efficient service from start to finish.”

Helpful Report

Posted 2 years ago

“Can highly recommend cruise direct. 2nd time using them and Leanne who’s sorted our holiday out went above and beyond to get us exactly what we were after and a reasonable price to . She replied instantly to any questions and sauced all our requirements quickly . Probably won’t even bother comparing with other agents in future as Leanne tended to all our needs . 5 star service , thank you”

Helpful Report

Posted 2 years ago

Cruise Direct is rated 4.8 based on 704 reviews