Cruise Direct Reviews

Name: Cruise Direct
Address: Libertas House, 39 St. Vincent Place, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 708 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 708 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08081686450

Email:

paul.whitters@barrheadtravel.co.uk

Location:

Libertas House,
39 St. Vincent Place,
Glasgow
Glasgow
G1 2ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leanne’s service is outstanding. She is very knowledgeable, friendly and very helpful.”

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Posted 1 year ago

“I had the pleasure of booking my cruise with Nicki at Cruise Direct. The whole process was outstanding. Nicki was helpful kind and patient. If there was a question that required further responses from the cruise line she contacted them and got back to us when she said she would. She has excellent communication skills and nothing was too much trouble. Value for money is excellent. Paperwork was sent through within a couple of hours. Definitely will be using this company again as the customer service is brilliant. Thankyou”

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Posted 1 year ago

“Excellent service especially from Bethany. Sorted out my problem with ease and understanding ran thru all details with me making sure I was happy.”

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Posted 1 year ago

“Booked River cruise with Nicky. Excellent service and communication. Happy with price.”

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Posted 1 year ago

“Booking another cruise with Leanne was very straightforward, all options were clearly detailed in her email. All questions were answered and her advice was most helpful.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“very helpful all good with quotes want to go from liverpool or manchester”

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Posted 1 year ago

“This is the second cruise holiday I have booked with Cruise Direct. Zoe sorted my recent cruise offering a great price and fantastic customer service . Nothing was too much trouble, I definitely would recommend booking through this company again.”

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Posted 1 year ago

“VERY EFFCIENT SERVICE, QUERIES ANSWERED RAPIDLY WITH FULL INFORMATION. VERY HELPFUL AND KNOWLEDGEABLE”

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Posted 1 year ago

“Super service!”

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Posted 1 year ago

“We have booked with Jamie now for several years and always had the best of service. He now knows our needs and we trust his experience with booking etc. Would recommend cruise direct.”

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Posted 1 year ago

“We wanted a full package…flights and cruise. Leanne was friendly and helpful, and actually listened, coming back with even more than I had thought possible, saving us time and putting the budget to better use. Her advice and patience have been much appreciated and we are looking forward to our holiday next year.”

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Posted 1 year ago

“Leanne has been great with providing us with information & helping us choose the cruise of our dreams.”

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Posted 1 year ago

“Carol Cole and Jamie Harris have both been fantastic with communications and have made the whole process of booking with them an absolute dream! I have made several enquiries via phone calls and emails with Carol Cole and she has been extremely professional, patient and knowledgeable at all times. I highly recommend Cruise Direct, we have just booked our 4th cruise through them and will be booking more in the future.”

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Posted 2 years ago

“Nicki was really helpful and answered my emails quickly and helped me find the holiday I wanted. Would definitely book again”

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Posted 2 years ago

“We have now booked twice with Cruise Direct as they are very competitive in the cruise market. We received excellent service from Nicki. She is courteous and polite answers all our questions and concerns and we never have to chase for answers as she is on top of everything. 10 out of 10.”

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Posted 2 years ago

“Leanne was our consultant and she was incredible. So helpful, knowledgeable and really lovely. 10 out 10 service!”

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Posted 2 years ago

“Fantastic service Nicki. This is the second cruise we have booked with Nicki as we had such amazing service on our 1st booking.”

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Posted 2 years ago

“Leanne was amazing, got us exactly what we wanted and couldn’t have been nicer or more helpful and friendly. She has restored my faith in customer service thank you so so much 😊”

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Posted 2 years ago

“We booked a cruise today with Leanne for June 2025, and have to say how impressed we were with the service we received. Leanne dealt with everything quickly and efficiently and was able to answer any questions we had. We would most certainly use this company again for any future travel.”

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Posted 2 years ago

Cruise Direct is rated 4.8 based on 708 reviews