Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.70

4.7 Rating 341 Reviews

93 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.7

Based on 341 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing is too much trouble for Carol Cole so kind and helpful plus knowledgeable and efficient. This lady represents the best of travel agents. I have no hesitancy in recommending Carol and Cruise Direct as a company.”

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Posted 9 months ago

“Nicky Rawlins was exceptionally diligent in dealing my enquiry and subsequent booking. She demonstrated care for the customer and determination and swiftness in delivering the right result. Thank you”

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Posted 9 months ago

“Marian was absolutely amazing! We were looking at a cruise in Sept to join our friends from the USA. Marian gave us prices and when she went to book, the cabins had disappeared and were no long available! She checked every single day as could not understand why this happened. Three days later they reappeared and Marian was as excited as we were! We booked the cruise at the same price quoted and can't wait to Cruise on Valiant Lady in September. Marian went over and above what we expected. She really did exceed our expectations on all levels! A big Thank you!!”

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Posted 9 months ago

“Marian has been a delight to deal with. very friendly, efficient and informative. I would definitely book with her again.”

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Posted 9 months ago

“I have been booking cruises with Laura for over 2 years now. Nothing is too much trouble, her service and attitude are exemplary. A delight to deal with.”

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Posted 9 months ago

“Laura was absolutely first class. Went above and beyond to help us change our booking when we couldn't keep the first date. She didn't accept first refusal from cruise company but kept going for us without us having to ask again and then rang with new date. She is a credit to the company and I wouldn't hesitate to use the company again because if her. Such a lovely helpful kind person. Thank you so much laura”

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Posted 9 months ago

“Dealt with Laura Straker - can’t recommend this lady enough. She even changed our sailing date with no hassle as all - she has been such a star and made what I thought would be a stressful situation a very happy one !”

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Posted 9 months ago

“Wonderful service today. Carol our booking agent made it all so easy. Thank you.”

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Posted 9 months ago

“Laura is first class . Friendly matter efficient and great knowledge . Nothing is a bother to Laura . This is the second time I’ve booked a holiday with her and will continue to do so in the future”

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Posted 9 months ago

“Wonderful service from Laura, so professional and helpful, she couldn't be anymore helpful. I will recommend her and this company to anyone considering a cruise”

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Posted 9 months ago

“What a joy it is dealing with Laura . A happy, efficient individual”

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Posted 9 months ago

“Booked our first cruise with Barrhead/Cruise Direct back in 2015, and have just booked our 5th cruise! The personal touch you guys put into booking our holidays means we will keep returning, you provide options for differing budgets and feedback on your own experiences on cruises to ensure we know exactly what to expect. Booked this time with Zoe S, and didn't disappoint at all - like chatting with a mate you've not seen in years!”

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Posted 10 months ago

“We’d like to say how amazing Laura Straker is as a travel advisor she goes over and above to help with help and advice. She deals with any queries as soon as possible and keeps you upto date while she’s sorting things for you. She’s at the end of an email when ever you need her. We’d definitely recommend asking for Laura when you’re looking at booking your next holiday. We’d never look at booking with anyone else in future.”

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Posted 10 months ago

“Would like to thank Carol Cole for her wonderful help booking a cruise for me. She went above and beyond to secure the best rate and cabin possible. She always got back to me when I called and she did everything she said she would. I will have no hesitation in recommending her and will always use her to book future cruises.”

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Posted 10 months ago

“Booking a cruise for the first time is exciting but also daunting. Leanne took us through every step of the booking process, making sure our choices were right for us and our family to make sure we had the perfect family holiday. Leanne was always there to answer any questions we had before booking and went out of her way to make sure we felt comfortable. Amazing friendly service. We are now very excited for our cruise! Thank you!”

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Posted 11 months ago

“Our adviser was marian and shr couldn't do enough yo help us so lovely snd friendly also I will definitely be booking with marian again thank you for everything....”

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Posted 11 months ago

“Carol went out of her way and got us a fantastic deal”

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Posted 11 months ago

“I have booked with Zoe at Cruise Direct for our last 4 holidays, she is absolutely brilliant! Always going above and beyond, calling me late in the evenings to fit in with my schedule, on her days off and weekend. Holidays are wonderful but until I met Zoe the booking process was always very stressful, not anymore! Thank you Zoe for being an absolute superstar!!”

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Posted 11 months ago

“Carol was excellent She took time to explain everything and was clear in her exposition of all the variables .”

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Posted 11 months ago

“We have to say a huge Thankyou to Carol who somehow worked her magic to get us a great deal for a terrific cabin and was so diligent and patient with all our inquiries. Even called us outside of working hours to ensure we got what we wanted. We’d been talking to another cruise company who were offering us a much inferior cabin at a much higher price so we’re delighted. Thanks Carol.”

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Posted 1 year ago

Cruise Direct is rated 4.7 based on 341 reviews