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Cruise Direct Reviews

4.7 Rating 343 Reviews

93 %

of reviewers recommend Cruise Direct

Company Reviews

4.7

Based on 343 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey Hughes-Jones is the best travel agent we have come across & we have done a lot of travelling & experienced lots of agents Customer service was excellent, her manner is professional, friendly, patient & delightful & not at all pushy like other companies can be. I wouldn't hesitate to recommend making your enquiry to Cruise Direct & you will be very happy if you find Stacey at the end of the phone. It is our first time with Cruise Direct & it certainly won't be our last, thanks to Stacey-a wonderful ambassador for her company & I hope they appreciate her.”

Posted 4 years ago

“My initial enquiries were dealt with very speedily, with good humour and knowledge.”

Posted 4 years ago

“I always use the services of Cruisedirect to book my holidays. I usually research the prices direct from the company concerned and when I tell them the price I have seen the staff at cruisedirect will always at least match the price and sometimes they will beat it. Having the booking handled by an agent, I feel very secure should anything go wrong”

Posted 4 years ago

“Very quick response. Great prices!”

Posted 4 years ago

“Excellent trip booked with cruise direct. Was flawless. Truly recommendable. Ally dealt with my booking. She is looked after us Very well.”

Posted 4 years ago

“Helpful service (thanks, Venezia!), quick replies, and very competitive rates. I have used them several times now.”

Posted 4 years ago

“I went on a cruise 3 years ago and the company I dealt with were not particularly helpful. I booked with Cruise Direct last year and found all aspects of the service to be excellent I therefore decided to book with them again. I made a booking yesterday and Joe could have not been more helpful. He had a friendly manner, was very easy to talk to and above all was very efficient. I would strongly recommend them.”

Posted 4 years ago

“The information I asked for was provided clearly and in a friendly manner by Neisha and all questions were dealt with promptly and helpfully.”

Posted 4 years ago

“I was very impressed by the service supplied by the company through Melanie Charnley. My queries were resolved quickly to enable the booking of my choice.”

Posted 4 years ago

“Melanie was excellent when dealing with our rci booking very professional and got us the best price possible would recommend and use again thank you”

Posted 4 years ago

“Melanie was most helpful when booking our cruise with PO. Many thanks.”

Posted 4 years ago

“Many thanks to Angie for helping us book our holiday”

Posted 4 years ago

“Excellent service from Stacey and Abigail . Both were polite and manner able and they gave me a prompt and courteous service.”

Posted 4 years ago

“Thanks to Melanie for excellent customer care in booking our river cruise. Could not have been more helpful.”

Posted 4 years ago

“Thanks for helping us book our Rocky Mountaineer/Cruise Angie. We can’t wait.”

Posted 4 years ago

“Just booked a family fly-cruise for 11 of us. 5 cabins needed and flying from different airports. A complicated request, but sorted out with ease by Steven. Thanks, Steven.”

Posted 4 years ago

“Thank you Kirsty Crellin for accommodating us and booking our cruise and stay with P and O. Nothing was to much trouble and all our questions were answered and all telephone calls promptly returned. Great service.”

Posted 4 years ago

“Booked with Angie for a cruise for 19people. Can’t fault the service. Thank you”

Posted 4 years ago

“Brilliant service from Jamie once again,just booked my 6th cruise with this company and nothing is too much trouble, Keep up the excellent service you offer.”

Posted 4 years ago

“Prompt and efficient service.”

Posted 4 years ago

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Cruise Direct is rated 4.7 based on 343 reviews