Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.86

4.9 Rating 2,786 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.9

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

Visit Website

Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Courier Expert - Delivery 5 star review on 6th August 2023

Anonymous

Courier Expert - Delivery 5 star review on 11th July 2021

David Mars

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Driver turned up at the specified address, however it seems like he didnt have all of the information. which i'd relayed onto the team when making the booking. this resulted in us being charged a waiting fee whilst i relayed the information on again. otherwise the delivery and service was very much appreciated.”

Helpful Report

Posted 8 years ago

“Courier expert did the job but could have been better. Staff were very polite helpful and courteous however it was half an hour longer than the max 90 mins I had understood for the collection which was going to make the delivery later than I had told the customer. (the time quoted to me) I understand a local driver could not be found. I find the e-mails confusing too as the collection time is actually the time the order is placed and not the actual collection time at all. i.e misleading. The time logged as delivered cannot be accurate at 2.20pm as I phoned the driver at exactly this time and he said he was 7-10 mins away from making the delivery. All in all I would use you again however think that if the inaccuracies could be addressed I would have had more confidence with my first experience with Courier expert.”

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Posted 9 years ago

Hi Gillette, We are very sorry for the late collection. We are also taking on board your feedback regarding the misleading emails and will look to make them clearer in the future.

Posted 9 years ago

“Helpful and polite guys but were a little late arriving to us. However, delivered package in good time.”

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Posted 9 years ago

Hi Marilyn, thank you for your feedback which is appreciated and we will take it on board. Hope to help again in the future.

Posted 9 years ago

“I was happy with the telephone service and the pick up but I was assured the parcel would get to the destination no later than 12.30 p.m. and it got there around 1.30. Pick up at 10 a.m. going to Manchester - 3 1/2 hours , even with traffic, is a long time. regards.”

Helpful Report

Posted 9 years ago

Hi Josie, I apologise for the delay on this job, you are right that it should not have taken this long. I will speak to the driver concerned and in the case of any future bookings, please feel free to give our control centre a call and we will monitor the progress of the driver for you. Thank you for your feedback. Andy.

Posted 9 years ago

“Package arrived 3hrs after expected time, even though the package was late I was kept informed of its progress.”

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Posted 9 years ago

Thank you for your review! - Courier Expert

Posted 9 years ago

“Nothing special as expected.”

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Posted 10 years ago

Sorry to hear that, thank you for leaving feedback nonetheless.

Posted 10 years ago

“I am both grateful and thankful that my parcel arrived, as promised at the destination required. I encountered some extremely helpful people both during the initial process of booking the service and during the time when I became anxious about fulfillment. Most of my anxieties could have been avoided if there had been an initial proof of receipt at the time of pass-over of parcel a more timely internet proof of payment a timely call to state completion of delivery. Given these factors, I am still grateful for the service. Mary Tudor”

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Posted 10 years ago

“The instruction was that the envelope had to be collected by 1300 hours as the office was closing. Unfortunately the courier turned up at 1330 hours which was disappointing as a member of staff had to stay in order to facilitate the collection.”

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Posted 10 years ago

Hi Carol, We are very sorry for the inconvenience, Friday was our busiest day of the year so far and we were doing our best to keep pace with it. I am confident normal service will be resumed once the xmas rush is over. Once again, we are sorry this caused you a problem.

Posted 10 years ago

“I was pleased with the help I received in booking this over the phone, however I unfortunately had to cancel this courier and was disappointed that the cancellation charge was £25.00. I cancelled within 10minutes of booking and I understand card charges need to be covered, but this seemed very steep to me.”

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Posted 10 years ago

“The service, the driver and the price were all great - the calls I got from someone called Simon in your Customer Service team were appaling! He actually called me to apologise for the driver being 45 mins late but said he would need to charge us for the previous day because the driver had to wait 10 mins! Everyone else would make me use and recommend Courier Expert, Simon would make me look elsewhere.”

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Posted 10 years ago

“Pick up was late in turn making drop off late.”

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Posted 10 years ago

“Pick up a bit later than expected but delivered to the correct person and very impressed with the POD link.”

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Posted 10 years ago

“The booking over the telephone was really quick and easy the only thing that let the service down was the driver getting lost. He could not find the collection point which made him late for collecting the item and members of staff had to stay over until 6.30pm. I thought all couiers had sat navs nowadays?”

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Posted 11 years ago

Courier Expert - Delivery is rated 4.9 based on 2,786 reviews