Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.85

4.9 Rating 2,733 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.9

Based on 2,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

Visit Website

Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Courier Expert - Delivery 5 star review on 6th August 2023

Anonymous

Courier Expert - Delivery 5 star review on 11th July 2021

David Mars

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver should have contacted me,but didn't because didn't have my number and ecc ....”

Helpful Report

Posted 8 years ago

“I made the booking just before 6pm and made it clear it was an urgent delivery. My car keys had been taken home by my wife by mistake and I was stranded in Hailsham needing to get back to Byfleet. A while after the booking was made and paid for I received a call informing me that the package would not be picked up until 8pm. Some time later the driver phoned to inform us that he would not pick up until 9pm. A short while after 9pm, with no driver appearing I phoned to complain and was offered the option to keep waiting and go ahead with the order or cancel and receive a refund. Obviously cancelling would have left me back at square one and having to start the entire process over with a separate company. The driver finally picked up around 9.30pm. He arrived to deliver at around 11pm. I was then able to start my journey. Three and a half hours from order to pick up on an urgent delivery is totally unacceptable, as is the customer service process for dealing with the situation. Businesses are not judged solely on how they perform when things go well, which is the bare minimum one expects, but on how they deal with customers when things go badly. Courier-Expert dealt with this situation very poorly, leaving a customer feeling badly treated having paid full price for a way below standard service. No partial refund nor future reduction was offered. It was an attitude of 'We have your money - you'll just have to wait.' Not a great tagline for an express courier service. UPDATE - Response from Courier Expert - Hi Ray, Please accept my apologies for the late collection. I'm sure you will see from the rest of our reviews, this was significantly below our usual standard, even though it took place during the London Friday evening rush. As such, a full refund/cancellation was offered to you, once we had realised the Courier was going to arrive significantly later than initially expected. I do appreciate how frustrating this was for you and I am very sorry we were not able to achieve a better outcome for you on the day. Well, we can dismiss the "London Friday evening rush" excuse as this happened on a Thursday. But then you should know that! As stated above, the full refund/cancellation would have left me stranded for even longer so would have been even more frustrating for me, though easy and cost free for you. Very slack customer service. Hiding behind Terms and Conditions which only protect the company shows a very poor company ethos. If this was "significantly below your usual standard" you should be showing the customer and therefore potential future customers that you care, rather than just saying it.”

Helpful Report

Posted 8 years ago

Hi Ray, Please accept my apologies for the late collection. I'm sure you will see from the rest of our reviews, this was significantly below our usual standard, even though it took place during the London Friday evening rush. As such, a full refund/cancellation was offered to you, once we had realised the Courier was going to arrive significantly later than initially expected. I do appreciate how frustrating this was for you and I am very sorry we were not able to achieve a better outcome for you on the day.

Posted 8 years ago

“I do not feel that the service ws very professional . The company that the item ws collected from were concerned as it was collected in a seven seater as the the small van I was advised it would be, and by three people who were without uniforms, even a polo shirt with a logo would have been more professional.when it arrived at the destination they claimed to be unable to get it along the entry where it had originally came from . and where my son managed to get it through when he got home 10 minutes later. I did not feel very comfortable to insist they tried again as one person was at the front door with me whilst the other were around the rear of my property. I do not feel likely that I will neither use nor recommend your service in the future .”

Helpful Report

Posted 10 years ago

Dear Wendy, Thank you for your review, we always value feedback. I have looked into this particular job and it appears that the 7 seater was the closest vehicle available to you at the time. Since the dimensions of your goods told us it would still fit in this vehicle, we judged that it would be best to send you the closest vehicle rather than cause a delay in the collection and delivery of your items. All our drivers are self employed so I am afraid they do not have a uniform provided. We apologise if you weren't satisfied with the service from the drivers in this case, though please note that usually it is only a single person in a vehicle, so the fact that three were provided to help move your goods was a bonus. In regards to them not being able to fit your item through the entry point, it is possible they did not want to risk damaging your goods, however we would urge you to never be afraid of asking them to try again if you feel it could have been done. If you did not feel comfortable asking them yourself then if ever this situation arises in the future please do call us and we will be happy to ask the drivers for you. Our apologies again that you were unhappy with the service at this time, but I hope this helps to ease your concerns.

Posted 10 years ago

“Told booking agent needed to get package to Rainham by 4.30 as office shuts at 5. Explained same to driver who collected it after 1.30. Driver said it would be there by 4.00pm . For some unexplained reason driver decided to cross the Thames via the Woolwhich Ferry - why ? What possible benefit was that to him or my package? There are various crossing points and the Dartford Tunnel. Driver had to be contacted several times by you - he eventually arrived after 5.30 and left the package at the next door shop.! Nothing short of poor service in my view. This demands a refund.”

Helpful Report

Posted 10 years ago

“Collection driver arrived 90 mins after promised time and delivery was made 60 mins after last acceptable delivery time. Would definitely not recommend. Complete waste of £100.”

Helpful Report

Posted 10 years ago

Courier Expert - Delivery is rated 4.9 based on 2,733 reviews