Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,370 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website and easy to book. Good choice of hotels and offers, the hotel quickly got in touch after my booking with Country Hotel Breaks.”

Helpful Report

Posted 5 years ago

“The site was very easy to use - my only disappointment was when I contacted the hotel to book my meals as suggested in your email. The man answering the phone seemed quite irritated that I had called. He wasn’t rude but certainly hasn’t instilled me with any confidence for my visit. Not what I expected when I am spending £900 at his hotel especially during these times.”

Helpful Report

Posted 5 years ago

I have contacted the hotel to establish what happened as the service you received is not acceptable and for this I must apologise. The matter has been investigated by one of the hotel managers however she is unsure who it was that answered the phone as the reception area is staffed by 3 ladies. She has assured me that her team would not behave in such a manner and is very sorry for the response you received when you called. I'm pleased to confirm that your dinner reservations have been made as requested and I do hope you have a very enjoyable stay. Kind regards Offpeakluxury

Posted 5 years ago

“Easy to use website, I think some tweaks to being able to filter by facilities, reviews, the offers (meal included or not, drinks, spa etc) or price would be an advantage and make the process quicker and easier to find the perfect place. Was a bit surprised you don’t send an email confirmation at all, as some people might not notice you don’t and then have no record of their purchase.”

Helpful Report

Posted 5 years ago

Thank you for your review, and the constructive feedback, which we'll certainly consider incorporating into the site at the next update. We do send confirmation emails to all our customers, the majority of which are sent immediately after booking. Occasionally we may need to contact the hotel to check availability or to confirm special requests. Your confirmation was sent on the 26th July at 18:50, so we're unsure what's happened there. Rarely, some email providers can mark emails as spam, so it may be worth checking your spam folders. We have, however, sent you a duplication confirmation. Please let us know if you don't receive this, but rest assured your booking is confirmed, and we trust you enjoy your stay. Kind Regards, Country Hotel Breaks

Posted 5 years ago

“Booking process easy and efficient, at short notice I needed to change my dates and the representative on the phone was very professional and friendly. She assisted in contacting the hotel and successfully amended or dates”

Helpful Report

Posted 5 years ago

“The website was easy to use and the availability check was an efficient method of researching our break. The booking process was simple to use and the relevant paperwork was generated immediately. The amount of available hotels in our required location was good and overall the experience was excellent.”

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Posted 5 years ago

“All hotels advertised appear very good value and those we have visited have not disappointed. The booking is quick and easy and you know straight away if the break is available.”

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Posted 5 years ago

“All the Customer Care leads were excellent. A big thank you to Jemma and Katie for all their energy in getting our family holiday booked.”

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Posted 5 years ago

“Very accessible website with all the information and offers easily understandable.”

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Posted 5 years ago

“Spotted the break I wanted and called Country Break. Victoria answered my call and was really helpful as I had a lots of specific details which meant she had to call the hotel 3 times on my behalf, and got it all sorted.”

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Posted 5 years ago

“Very easy process and informative to book with confidence”

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Posted 5 years ago

“Good number of hotels available and lots of areas aroundEngland to choose from.”

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Posted 5 years ago

“Had gift vouchers given twice now & each time have been pleased with the ease of use & hotel quality.”

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Posted 5 years ago

“Booking process was simple and easy to complete. As promised I was quickly contacted; despite my preferred option being unavailable the team at Country Breaks were helpful in finding a suitable resolution. I would happily use them again for future bookings.”

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Posted 5 years ago

“A good site to book a wide range of quality hotels. Quite confusing prices when comparing the hotel booking system with Country Hotels. £100 difference on two nights.”

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Posted 5 years ago

“We’re only at the stage of having secured a booking with CHB, and so far we found this an excellent resource for luxury breaks. However we objected to having to pay upfront for the hotel, only to discover we could have booked via the hotel itself or with other booking sites without paying until close to the time of arrival.”

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Posted 5 years ago

“Excellent choice and prices even cheaper than booking with hotel direct. Will definitely recommend to friends and family members.”

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Posted 5 years ago

“Management of the booking was excellent, hope the long awaited break matches that experience!”

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Posted 5 years ago

“Very clear information, straight forward to book and knew exactly what I was booking .”

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Posted 5 years ago

“Have used this company on numerous occasions over the years and have always been happy with their service and the hotels within.”

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Posted 5 years ago

“Terrific value for money”

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Posted 5 years ago

Country Hotel Breaks is rated 4.7 based on 2,370 reviews