Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,370 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking process using a voucher appeared to be as smooth as it could be, but it left me looking at a page saying your booking is not confirmed and a day later I am still waiting!”

Helpful Report

Posted 5 years ago

Thank you for your review. Over 90% of bookings are confirmed instantaneously, but a small number do require confirmation by the hotel, as not all hotels have the software to support instant confirmation. Normally this is done within an hour or so. In your case confirmation was sent 1 hr 40 mins after your original booking. We do sometimes get problems with Hotmail accounts erroneously flagging confirmations as spam and if you look in your spam folder you will almost certainly find it there. If you have any further problems please give us a call. We hope you enjoy your stay. Kind Regards, Country Hotel Breaks

Posted 5 years ago

“Booking on line very easy and web site very user friendly”

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Posted 5 years ago

“This will be the second time we have used this booking site. It works very easily. A few more hotels to choose from would be nice.”

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Posted 5 years ago

“Recently booked a break with Country Hotel Breaks - I had to phone for help and assistance with the booking - they were super helpful and sorted out my requests in a quick and timely manner contacting me again when they said they would”

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Posted 5 years ago

“After making the booking I was expecting email confirmation, which I think is a standard practise by booking agents. 24 hours later I still had not received any information. I had to phone the hotel to confirm that had the booking. Quite unsatisfactory.”

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Posted 5 years ago

Dear Mr Almond, Thank you for your feedback. I have taken a look at your reservation which you made online and can see that the booking confirmation was sent to you immediately, to the email address you supplied. Some internet providers can mistakenly mark emails as spam so for this reason on the last page of our booking process we ask you to check your junk mail folder or contact our reservations team if this is not received. As you had not been in touch we were not aware there was a problem. I'm sorry you felt it necessary to contact the hotel and do hope you enjoy your stay. Kind regards, Country Hotel Breaks

Posted 5 years ago

“Easy to use, well informative web site.”

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Posted 5 years ago

“It was easy to book, the instructions were very helpful. I received a quick response from both the website and the hotel I have booked. Thank you”

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Posted 5 years ago

“The member of the team i spoke to on the phone was really helpful, answered all my queries & was very pleasant, nothing was too much trouble”

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Posted 5 years ago

“The web site was clear and informative and very ease to use - my booking was completed in record time and acknowledged immediately - very much looking forward to my stay in the hotel.”

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Posted 5 years ago

“We were unable to go on a spa break on Saturday as the spa we booked was closed. The resort said country break would contact us to confirm the cancellation and refund our money but two days later we have heard nothing. Tried calling and emailing them Saturday morning but no response at all”

Helpful Report

Posted 5 years ago

Dear Mr Turnbull Your review is rather disappointing to read as despite receiving a huge volume of emails and operating with limited staff we still managed to process your full refund within 2 weeks. In addition to this it wasn't a straightforward process as it was necessary to obtain confirmation of the closure from the hotel. We do hope your refund has now been received and that you remain safe and well. Kind regards Countryhotelbreaks

Posted 5 years ago

“This website was very easy to use, with plenty of choice and some excellent deals. I will, without doubt, use this site again and highly recommend it for those looking for a nice break and value for money.”

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Posted 5 years ago

“Very much enjoyed our stay at Woodhall Spa - room was lovely and we had been upgraded without asking which was a lovely touch. Offer did what it said nice tasting bottle of champagne and money off our evening meal. Food at both breakfast and on the evening was very good although evening service seemed to be disorganised. SPA was nice but compared to some other SPA hotels I have visited is a little limited All staff made you feel very welcome and We would return again”

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Posted 5 years ago

“Easy to navigate , lots to choose from , quick , clear booking process .”

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Posted 5 years ago

“No problems encountered. Simple and straightforward process.”

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Posted 5 years ago

“The website is easy to use however when you have paid you don’t get the correct information emailed to you and the link they send you doesn’t work,”

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Posted 5 years ago

Dear Miss Upham, I am pleased to hear you found our website easy to use however disappointed you feel the information sent to you was not clear. Confirmation of your booking was emailed to you on Saturday 7th March at 3:29 pm which was when you made your reservation. This provided details of your stay, including the arrival date, the name of the hotel and your booking reference number. Underneath that is a link which I have clicked on and it correctly takes you to your full booking confirmation which can be printed off. Please do get in touch if you would like us to print this off and send it to you. We do hope you enjoy your stay. Kind regards Countryhotelbreaks

Posted 5 years ago

“Very easy to use the site and view the offers available at lots of very lovely country hotels.”

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Posted 5 years ago

“Had the most amazing 2 nights here with 3 friends,booked last minute as we were due to fly to Venice but chose not not with the corona virus outbreak in the area..The staff,the food the hotel,the pool and the hot tub were an extra bonus,couldn't book any treatments as there were no spaces available,but we did book last minute.Met the manager too and he was the most charming man.Will definitely return and tell all my friends about this beautiful hotel set in magical grounds.”

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Posted 5 years ago

“I was very impressed with the booking process and the care taken to ensure that our requirements were fully understood and communicated to the hotel.”

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Posted 5 years ago

“Couldn't make the booking on line as there was no option to select a disabled friendly room which was disappointing so I had to book by telephone.”

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Posted 5 years ago

“Bought package last minute for break in Cotswolds. Couldn’t book online for same day booking but adviser called back immediately after contacting hotel as promised. Free complimentary upgrade a nice touch.”

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Posted 5 years ago

Country Hotel Breaks is rated 4.7 based on 2,370 reviews