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Country Hotel Breaks Reviews

4.7 Rating 1,889 Reviews

95 %

of reviewers recommend Country Hotel Breaks

Company Reviews

4.7

Based on 1,889 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found it difficult to find a hotel mainly because there wasn’t a whole country map of hotels available. Also, it took an email to elicit that our vouchers were valid on sister hotel sites. We are very happy with the hotel we have chosen.”

Posted 1 year ago

“No where on their website , did I see they would take money from my account prior to arrive there ??”

Posted 1 year ago

Dear Mr Whyte Under the last stage of the booking process, before you enter any payment details, we display the message: 'Your credit or debit card will be charged in full for the total cost only after the booking has been confirmed.' I'm sorry if you feel this was not made clear at the time of booking. In addition, we also generous booking amendment and cancellation terms - you can read our full terms & conditions here: https://www.countryhotelbreaks.com/terms.cfm We wish you a wonderful stay, and please contact the reservations team reservations@countryhotelbreaks.com should you have any further questions. All the best, Country Hotel Breaks

Posted 1 year ago

“website and product offered good but I booked one hotel and all was fine, I booked another hotel for the same trip but this needed approval to confirm acceptance - due to very limited hotel availability in Scotland I booked the entire trip, only to find the hotel with the requested booking was then declined by the hotel, despite being potentially available on the country breaks site. This meant a lot of stress trying to find an alternative hotel for the gap in the middle of the holiday.”

Posted 1 year ago

“The booking was not processed correctly and we arrived to find the hotel had no record of it. They were not able to accommodate us. Your staff were helpful in finding us another hotel.”

Posted 1 year ago

Thank you for your review, although it is disappointing to receive 3 stars. As mentioned by my colleague, you tried to make the booking online, but the booking was not processed on our system at all, the information you thought was a confirmation, unfortunately, was not, therefore, no booking was ever made. I am pleased that my colleague was able to help you with finding an alternative hotel that day. We have been informed that you called to thank my colleague for all her hard work and that you enjoyed your stay at the alternative hotel, which we are pleased to hear. Kind regards, Country Hotel Breaks

Posted 1 year ago

“Easy to book via website”

Posted 1 year ago

“Beware of £18 booking fee - this should not be charged to the beneficiary of a hotel voucher!”

Posted 1 year ago

“Very difficult website! My husband tried to book and the site just wasn’t allowing him to book so I tried on my iPad under my name (as opposed to his) and eventually it accepted the booking at the third attempt. We regularly book hotels, cars, flights etc through websites so are fairly adept but your site was shocking!”

Posted 2 years ago

Dear Customer Thank you for your feedback, we are disappointed to hear that you found our website difficult to use. We were not aware of any issues preventing you making a booking, however we are pleased to hear that you managed to complete your booking. We do have a team of agents available on the phones every from 9am - 7pm who will be more than happy to assist and even process the booking for you. We do also offer our chat facility which is open from 10-5pm Monday-Friday where we are happy to answer any questions. We wish you a very pleasant stay. Kind regards Countryhotelbreaks

Posted 2 years ago

“The service from the operator was very helpful and for filled our request. But, there was no mention of a booking fee of £18.00 would be added.”

Posted 2 years ago

“We have booked several times with you. The recent trip was good value however none of the luxury breaks are actually luxury and when travelling with the dog we never get the room upgrade. I realise this says where available but the upgrade never seems available.”

Posted 2 years ago

“The website is ok and the offers are good however, I was not able to filter the hotels easily so had to go through each one to find one that had the luxury /standard and features facilities that I was looking for. More filters would be useful to make browsing and selection easier. I.e spa, swimming pool, families etc”

Posted 2 years ago

“Well so far I've only just booked the bloody break, try asking for a sodding review after I've been to the hotel why don't you? Do you really want a review of your website? If so it's fine thanks.”

Posted 2 years ago

“It is difficult to rate as I was very unhappy with the online booking as encountered a problem with the payment which resulted in my credit card being frozen which I then had to sort out. I have never had that difficulty before and my company identified the problem as with your service. However, I was very happy with the telephone response from customer services. Tony responded to my phone message, left a voicemail message and when we did speak, she resolved the issue promptly. She was helpful and very pleasant to deal with.”

Posted 2 years ago

“Information on the site is very good and booking process very smooth”

Posted 2 years ago

“Booked this because it fitted the bill and was available. Later looked on the property web site and a similar deal looked quite a bit cheaper?????”

Posted 2 years ago

Dear Mr Wood Thank you for your review, although it is disappointing to see you have given us only 3 stars. We have looked into this and can see you have booked a Large Double room and the hotel direct only has availability of a Standard Double room. Our package you have booked is for an upgraded room type, this would be where the extra charge has come in. We hope you have a pleasant stay. Kind regards, Country Hotel Breaks

Posted 2 years ago

“No: 243380_24929 Not quite as good as we had expected. Think it was just Half Pint cottage which was tucked up a corner, very dark inside. A downstairs bedroom had next doors seating area right outside the window - an issue for both privacy and noise - our neighbour was calling their dog at 07.00 every day so no holiday lie ins! Also the crockery & cutlery left much to be desired”

Posted 2 years ago

“I think the package deals are expensive, I don’t understand how you can charge per person for 1 room. When looking at the hotels main websites it it cheaper to just book a room rather than book through your website which charges way more! Even with some of the inclusions like drink on arrival etc it’s still sometimes not worth booking and just booking through the actual place.”

Posted 2 years ago

Thank you for your feedback. Our packages are usually priced at the per person rate, however you can search for our packages based on a price per room if preferred. Once you have selected your chosen hotel and date on our website, the package price is then made clear with all of the package inclusions; there are no hidden charges. We also offer our Price Match Guarantee Plus as we are confident that our packages, stacked with lots of extras, will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we'll not only refund the difference but also give you a £25 credit towards a future booking. I have checked the hotel website on your requested dates and can see a flexible room only rate however with the addition of breakfast, dinner, a welcome drink and a late checkout we believe our package offers excellent value. Of course we want all of our customers to be happy with their purchase so I have contacted the hotel on your behalf and they have kindly offered a complimentary upgrade to an Executive room. I do hope you have a lovely stay this weekend. Kind Regards Country Hotel Breaks

Posted 2 years ago

“1. extensive coverage of good quality venues. 2. not convinced about the original stated cossts which seem to increase once you pursue further informstion on the links/web site 3. certainly an excellent starting point”

Posted 2 years ago

Dear Mr Harling Thanks for the review - I'm delighted that you were happy with the coverage and quality of the hotels. With regard to your second point, the price per night can vary on the type of room, the day of the week, and the time of year you are staying, but we do try to be open & honest with the prices displayed, and we aim to ensure that the price you see is the price you pay, with no hidden charges. Moreover, our prices are backed by a price match guarantee plus - should you find that you could have booked the same package on the same terms of less, we'll not only refund the difference, but give you a £20 credit towards your next booking. We trust you enjoy your break - we'll be sure to ask for your review of the hotel after your stay. All the best, Country Hotel Breaks

Posted 2 years ago

“Hotel was very nice and staff very helpful, unfortunately one of the morning's breakfasts was below average, as we kept getting forgotten, we asked for a coffee that was ordered with one of the breakfasts and had to ask various waiters/ waitresses 6 times before finally getting the coffee. The room my wife and I stayed in for 2 nights was very clean and pleasant, although there was an annoying rumble/humming noise within the vicinity of our room (above main entrance facing to the front of hotel) which was going on almost constantly during the evening and into the early hours, therefore waking the 2 of us several times throughout the night which sadly over these 2 nights prevented us both from getting a peaceful night's sleep. Unfortunately our experience of this hotel reflects in the 3 star rating.”

Posted 2 years ago

“Great collection of country house breaks with dinner packages. Makes things simple. Booking process could improve. My voucher was not accepted on the first day I tried to book, then lost the booking as it got sold out. Also when I finally booked somewhere else website did not allow me to book 2 different types of rooms in the same booking, so had to book the same room and then put in a special request to the hotel.”

Posted 2 years ago

Dear Mr Baid, Thank you for your review. We're sorry to hear about the issue with your voucher, but pleased that you found an alternative hotel at which to stay. Where we have offers set up with different room types, separate bookings do need to be made in order that our website shows the correct number of available rooms. We would have been happy to make the reservation for you in different room categories, so do please make us aware of any requests you may have in the future and we will do our best to assist. We hope you enjoy your stay at Easthampstead Park. Warmest wishes, Country Hotel Breaks

Posted 2 years ago

“I have only booked a hotel , not in a position to comment yet ?”

Posted 2 years ago

Dear Mr Vaughan We were just asking you about your experience of booking with us, which I trust was good. We'll ask you about your break after your stay, which we hope you enjoy very much. All the best, Country Hotel Breaks

Posted 2 years ago

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Country Hotel Breaks is rated 4.7 based on 1,889 reviews