Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,738 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

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“Customer service is first rate, I sent an enquiry re a potential online purchase and received a reply immediately. The sales process was easy, postage and packing charges reasonable and the items were received on time and well wrapped. This is a company that does what it says on the tin!”

Helpful Report

Hi Rod, Thank you for your excellent review! We're thrilled to hear that you had a first-rate experience with our customer service and found the sales process seamless. Your positive feedback truly motivates our team to keep delivering on our promises! Warm regards, Team Cotswold Trading

“Hi this is Lucretia Engelbrecht! I cannot write a review because i have not received my parcel yet!!”

Helpful Report

Hi Lucretia, I have just sent you an email about delivery of your order. Apologies it hasn't reached you yet, as you are an international customer the delivery time has been longer. I've emailed you with more details so please get back to me if you have any questions. Best Wishes Sophie (Cotswold Trading)

“All good, thank you.”

Helpful Report

Hi Sue, Thank you for your wonderful review! We're delighted to hear that everything was good for you. Your feedback means a lot to us, and we truly appreciate your support! Warm regards, Team Cotswold Trading

“Great experience all around - shipping was quick and efficient and the products are just what we wanted!”

Helpful Report

Hi there, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our quick shipping and found the products to be just what you wanted. Your satisfaction is our priority, and we truly appreciate your kind words! Best wishes, Team Cotswold Trading

“Lovely items, prompt delivery”

Helpful Report

Hi there, Thank you for your lovely review! We're so pleased to hear that you enjoyed your items and appreciated our prompt delivery. It means a lot to us! Warm wishes, Team Cotswold Trading

“The item we ordered looked much better online than what was delivered. It was also much smaller than expected.”

Helpful Report

Hi Edward, Thanks for your feedback. I can see you returned the item and we have processed a refund for you. The dimensions of the item are on the product listing, but if the item itself wasn't as expected that's completely fine and it's great you returned it. I will look to see if there's a lifestyle image I can add to the product listing in order to improve its accuracy. Best Wishes Sophie

“Product quality is excellent as usual. Quick delivery. Careful, friendly delivery staff.”

Helpful Report

Hi Carol, Thank you for your wonderful review! We're delighted to hear that you’re pleased with the excellent product quality and our quick delivery. Our delivery team will be thrilled to know their friendly approach made a positive impression. Your support is greatly appreciated! Warm wishes, Team Cotswold Trading

“Arrived safely and in good time. Product I purchased was perfect and gets numerous comments...all positive.”

Helpful Report

Hi L, Thank you for your amazing review! We're thrilled to hear that your product arrived safely and has been getting so many positive comments. Your satisfaction means everything to us! Warm regards, Team Cotswold Trading

“very prompt service, good prices.”

Helpful Report

Hi Ruth, Thank you for your fantastic review! We're so glad to hear that you appreciated our prompt service and competitive prices. Your support truly means a lot to us! Warm wishes, Team Cotswold Trading

“Lovely selection of great quality cards and gifts. Easy ordering and good communications. Fast delivery.”

Helpful Report

Hi Philip, Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our lovely selection of cards and gifts and that you had a smooth ordering experience with fast delivery. Your kind words mean a lot to us! Warm wishes, Team Cotswold Trading

“Always loved Cotswold Trading the shop and now on line”

Helpful Report

Hi Patricia, Thank you so much for your wonderful review! We're delighted to hear that you've always loved Cotswold Trading and are enjoying our online experience. Your support means the world to us! Warm regards, Team Cotswold Trading

“Fantwastic customer service.”

Helpful Report

Hi James, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our customer service. Your support means a lot to us! Warm regards, Team Cotswold Trading

“Sent emails giving me 10% off codes that didn’t work on 2 separate occasions. If they’re not going to work against the items I want, please don’t waste my time by sending them.”

Helpful Report

Hi Matthew, Thank you for your feedback. Having looked at the items you ordered they're already on promotion and therefore excluded from further discount codes. It does state this on each product you ordered. If you have any other questions or need assistance, please feel free to reach out. Warm regards, Team Cotswold Trading

“Delivery fine. Slightly disappointed with the lion towel as thinner than expected. Xmas presents so put away for now”

Helpful Report

“Purchased Robert Welch towel and loo roll holders. Outstanding quality, and great service from the seller.”

Helpful Report

“Great communication and speedy delivery.”

Helpful Report

Hi Wendy, Thank you for your kind review. We're so pleased to hear that you appreciated our communication and speedy delivery. Best wishes Rachel Cotswold Trading

“Pleased with my purchase, although a bit pricey.”

Helpful Report

Hi Julie, Thank you for taking the time to leave us a review. We're glad to hear that you're pleased with your purchase. Best wishes, The team at Cotswold Trading

“Very satisfied customer. Great product.”

Helpful Report

Hi Joyce Thank you for your fantastic review! We're thrilled to hear that you're very satisfied with your product. Your support means so much to us! Best wishes Rachel Cotswold Trading

“Item purchased was as descibed & pictured, delivered quickly and well protected. I have not found the item commonly available on the high street, so a further touch of individuality has been added to my home environment.”

Helpful Report

“Always suberb quality and fast delivery”

Helpful Report

Thank you for your great review. We're delighted to hear that you appreciate the quality of the products and the fast delivery. Best wishes Cotswold Trading team

Cotswold Trading is rated 4.9 based on 2,738 reviews