Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,605 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,605 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The blanket pulled dreadfully.”

Helpful Report

Hi Philippa, Thank you for your feedback regarding the blanket. We’re sorry to hear that the blanket has pulled. I will get in touch with you via email and we can look to resolve this for you. Warm wishes, Sophie Cotswold Trading

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Alpha recovery firm I able to recover my profit. I advise others to exercise caution.”

Helpful Report

“The greeting card is really nice but the postage was really expensive. It would be good to give the option of just paying a first or second class stamp.”

Helpful Report

Hi there, Thank you for taking the time to share your thoughts with us. We're glad to hear that you liked the greeting card! We appreciate your feedback on the postage costs, currently £2.95 is our cards only postage rate which applies no matter how many cards you purchase. I understand when only purchasing one card this may feel steep, but currently we are unable to offer any other service through our delivery contract. Best wishes, Sophie Cotswold Trading

“I unfortunately became a target of a scam, where deceitful individuals sought to exploit me; however, with the invaluable aid and guidance extended by AMDARKLIMITED, an organization whose reputation for assisting victims of fraud is deeply trusted, I successfully managed to retrieve the funds that I had initially lost. A close friend, recognizing the dire situation I was facing, had emphatically endorsed the exceptional services offered by AMDARKLIMITED, a recommendation that ultimately played a pivotal role in resolving this distressing ordeal.”

Helpful Report

“I had to pay half the value of the goods again as customs duty!”

Helpful Report

Hi There, Thank you for your feedback. I'm sorry to hear you were unhappy with the customs duty. The VAT is taken off all overseas orders so you will always have to pay that back when the goods reach your country, this is then the full cost of the product paid - for UK orders the full cost is paid at the point of ordering. A customs fee is then added on, we are unable to predict this nor do we see any of this fee, it is decided by the customs authorities. We try to make it clear when ordering that there will always be additional customs fees, but we thank you for highlighting that on this occasion they were particularly high. Best Wishes Sophie

“The ordering, dispatch time and quality of goods were all great. However, the order arrived wrapped in large amounts of plastic, both the outer bag and lots of bubble wrap. I feel that there are plenty of better options for more sustainable packaging and was disappointed by this.”

Helpful Report

Hi Jacqui, Thanks for leaving us a review. It's great to hear you were pleased with the quality of the items received. We appreciate your feedback on our packaging. Where possible we try to reduce excessive wrapping, and we reuse boxes, tissue, and bubble wrap. It becomes more difficult when the items on the order vary in size, material etc and protecting them on the delivery journey becomes harder, but we will look into how we could better do this and minimise packaging. Best Wishes Sophie (Cotswold Trading)

“The print quality of some of the cards is not that great. I got dog cards instead of cats.”

Helpful Report

Hi Dianne, Thank you for your review. I'm sorry to hear you were sent the wrong card pack, I've emailed you to arrange delivery of the correct pack to you. Best Wishes Sophie (Cotswold Trading)

“It was easy to order and the package arrived promptly and in good condition. The cat origami is super cute but I can't get anywhere following the instructions.”

Helpful Report

Hi There, Thank you for your review. Great to hear you were pleased with our packaging a despatch. I've put here the URLto a step by step Youtube guide on how to construct the cats: https://www.youtube.com/watch?v=V3UsYSGyJ2w Hopefully this will help. Best Wishes Sophie (Cotswold Trading)

“The product is very small in size. I expected it to be a bit bigger”

Helpful Report

Hi Fransan, Thanks for leaving us a review. Sorry to hear the size is not as you expected, the dimensions are listed in the product details. If you would like to return the item for a full refund we can of course process this for you. Best Wishes Sophie (Cotswold Trading)

“Disappointed with product as it had damage inside the box , products were very dusty and marked!! I had to clean and take out of box as it was a Christmas gift.”

Helpful Report

“The product was obviously the last one in stock and was badly damaged from excessive handling. Customer services were extremely helpful and in addition to post paid return they made a very quick refund .”

Helpful Report

Hi Anne, I'm very sorry to hear that the item you received was not in a perfect condition. I'm glad we were able to get a refund processed quickly for you in order to rectify this. Best Wishes Sophie (Cotswold Trading)

“5 stars for Cotswold trading price and speed of delivery. My concerns are the actual item. After a cheap generic pull screw lasted five years, and my second one (£25) as per the photo, from bar craft, lasted 7 years before a particularly stubborn cork bent the fulcrum pin. I decided to purchase a replacement from a well-established brand Vac u Vin. The item feels flimsy, is much lighter, 530g compared to 662g, the gear mechanism is jerky in operation, and the plastic casing is less substantial and feels thin. It doesn't feel as secure gripping a bottle as my previous model, and this isn't helped as the handles and pull lever are slightly shorter and quite slippery. My previous model had a very tactile rubber grip on the handle and pull lever. It's still early days, but I doubt that this will last very long”

Helpful Report

Hi Mark, Thank you for your comments on our service and thank you also for making us aware of your thoughts on the product. I will be taking this up with Vacu Van themselves. If you are unhappy with the quality and have lost faith in the product you are most welcome to return it. I will email you separately with a pre-paid returns label and we can process a full refund for you. Best Wishes Sophie (Cotswold Trading)

“Lovely soft scarf although it sheds bits all over, had it over a black jumper and was covered in grey fluff, hoping it will lessen as I love the warmth & feel of the scarf.”

Helpful Report

“I ordered an advent calendar, the type you assemble yourself, and paid by Amazon Pay. On reflection, I decided to order two more for the grandsons, directly from the company. When we came to put one of them together, we realised the tabs weren’t long enough to go through the slots, and by glueing and hard work as a pair, we finally set all three up. Not sure if the little advent bits will fit in yet. After all that, the Amazon Pay didn’t go through ( no fault of mine) and so had to pay by phone to the company. The Advent houses look sturdy now, but clients need to be advised that glue will be necessary.”

Helpful Report

Hi Kathryn, Thank you for your review. We take the feedback very seriously and have since been in touch with you regarding the issue you had with assembling the advent calendar. Please feel free to email us if you require anything further. Best Wishes Sophie (Cotswold Trading)

“Great 😊 looking but no real protection”

Helpful Report

Hi Mark, Thanks for your feedback. Great to hear you liked the style of the product, but sorry to hear it did not meet your protection requirements. We've not had this feedback before, but I will be sure to pass it on to the supplier. Best Wishes Sophie (Cotswold Trading)

“J am sure this is due to Covid delays but we have not yet received our order.”

Helpful Report

“Only 3 stars as I felt the postage charge was far higher than it should have been. However, the purchase did come beautifully packaged and will make a lovely gift.”

Helpful Report

“Cards smaller than expected. Have had same brand b4 ling design but never this small of a Christmas card. Postage seemed very high. First time ordering from this company.”

Helpful Report

“Please read previous review.”

Helpful Report

“Order came quickly but the candle case was broken and not securely packed for delivery. The candle was quickly replaced no problem .”

Helpful Report

Cotswold Trading is rated 4.9 based on 2,605 reviews