Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Cotswold Trading Reviews

4.9 Rating 2,215 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

4.9

Based on 2,215 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for over 20 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From big name brands such as Orla Kiely, Garden Trading, Cath Kidston and Voyage Maison to independent boutique designers including Powder Design, Bronte by Moon, Inouitoosh and The Braided Rug Company, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
36 High Street
BROADWAY
WR12 7DT

Write Your review

Tell us how Cotswold Trading made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cotswold Trading 5 star review on 23rd April 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 24th November 2023

Cotswold Trading 5 star review on 15th October 2023

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly smaller than expected but good value for money. Presentation Box looked beautiful. Liked the fact that there was no plastic in the packaging. It will make a lovely present.”

Thank you for taking the time to leave us a review. Our warehouse team takes great care in ensuring that each item is well packaged and presented, and we're glad to know that the presentation box met your expectations and as a company we strive on using recyclable and sustainable packaging as much as possible . Best wishes, Flo ( Cotswold Trading)

“Very good product arrived on time. They sell things which are difficult to find in shops locally.”

Hi Margaret, Thanks for leaving us a review. It's great to hear you're pleased with the product and that you find we have a good selection available. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“The cards and quick delivery were entirely satisfactory.What I did have a slight issue with is the website,finding what you know is there ,and that it is out of stock,which is not surprising , because it is such a lovely card.Too many cards go flashing by,and found it not simple to claim discount offered. While stylised depictions of animals and birds are artistic,the depictions of the representations being lifelike, entirely in their own accurate surroundings have even a greater impact.”

Hi Peter, Thank you for taking the time to leave us a detailed review. Great to hear the cards and delivery were to your liking. I'm sorry to hear you found the website difficult to navigate at times. We often keep out of stock products showing online so customers know we stock them and can request email notifications for when they're back in stock. Regarding the depictions of products, we often take the imagery directly from the supplier so we have no influence over this, but any lifestyle shots we take ourselves we try to make as user friendly as possible. We hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Efficient service but item was smaller than I expected. I could have purchased a similar item elsewhere for cheaper.”

Hi Audrey, Thank you for the compliments on our service. Sorry to hear the item was smaller than expected, the dimensions are listed in the product description, but if you don't wish to keep the item it can of course be returned for a refund. Best Wishes Sophie (Cotswold Trading)

“Efficient and timely delivery. Good quality item”

Great to hear you're pleased with the item and that you found the service efficient and prompt! We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Every year fun to browse through the extensive collection Christmas cards. Should be something there for most people. Delivery (to The Netherlands) was handled promptly and arrived within a week. No issues with customs (After Brexit I had to pay of course). Well packaged and no damage (necessary as postal services ignore FRAGILE stickers)”

Hi Bart, Great to hear we have your custom from The Netherlands and that you come back to us for your Christmas cards every year. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Just a normal transaction”

Hi There, Thank you for leaving us a review, I'm glad everything went smoothly with your order and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Quick delivery. Expensive but delightful Emma J Shipley table mats purchased.”

Hi Ian, Thank you for your review. It's great to hear you're pleased with the Emma J Shipley placemats, they are very beautiful! We welcome you back to shop with us again in the future. Best Wishes Sophie

“Very good service Prices are a bit expensive but it was for a birthday present and was sent the link to buy the gift”

Hi There, Thank you for taking the time to leave us a review. It's great to hear your compliments on our service. Regarding our prices, we keep them in line with our suppliers RRP'S and where possible make them as customer friendly as possible - we appreciate your comment and will look over the pricing of the items you purchased. Best Wishes Sophie

“Not had this fitted yet. I bought this to replace one. Measurement is a bit tight so not sure if it will cover holes left by previous rail”

Hi Winifred, Thanks for your review. If you want to measure up and get an estimate of if the rail will fit or not, then within 28 days you're welcome to return the item for a full refund if it's not the correct fit. Best Wishes Sophie (Cotswold Trading)

“I ordered a Robert Welch toilet brush/holder and received a Robert Welch toilet roll holder instead. It was packed in a very flimsy outer box which was damaged, but thankfully the item itself was fine. I rang Cotswold Trading to let them know I had received the wrong item and their customer service was fantastic. The correct item was sent out on a 24 hour delivery (this time in really secure packaging), with a prepaid label and a mailing sack (which however was way to small to use) to send the wrong item back. 5 stars for price, speed of delivery and customer service, but only 4 stars awarded due to poor packaging and lack of attention to detail.”

Hi There, Thank you very much for your feedback. It's great to hear your positive comments on our price, delivery and customer service and thank you for feedback regarding the packaging. Apologies for the sack that was sent by mistake. I'm glad we were able to get the correct item out to you and I hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Beautiful Angela Harding advent calendars. Arrived a bit later than said but this was due to strikes..shame but can’t be helped. All great otherwise and was kept up to date on everything all the way along.👍”

Hi Wendy, Thank you very much for your review. I'm glad you liked the advent calendars and we thank you for bearing with us on the Royal Mail strikes. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“easy to buy and delivery was prompt. Happy to recommend”

Hi Iain, Thank you for leaving us a review. It's great to hear it was an easy ordering experience and I'm glad it arrived quickly. Thanks for recommending us and we would love for you to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Satisfied with the product I ordered - Christmas Cards - which I have yet to write and post! Thank you”

Hi There, Thank you for taking the time to leave us a review. It's great to hear you're pleased with the Christmas cards and I'm sure the recipients will like them also. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“It's a pity there is so much import duty for packets to Spain.Pleased with Cotswold but won't be able to aford goods from uk now.”

Hi Hyldred, Thank you for leaving us a review. I'm glad you were pleased with your order. It is certainly a shame that import duties may cause a barrier to your future orders, hopefully these may change at some point in the future. Best Wishes Sophie (Cotswold Trading)

“Good company. The only let down was ,as usual , Royal Mail. Luckily Cotswold had tracking so I knew where the parcel was and it did turn up.”

Hi There, Thank you for your review, It's great to hear your compliments on our company and I'm glad the tracking number ensured you were able to monitor the progress of your delivery. I hope you will feel encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“My order arrived with ripped packaging of the products themselves. A shame. However, the company contacted me about this and gave me a partial refund without my asking. A good resolution.”

“The chocolate bombes arrived broken, despite being well packaged. The company agreed a refund quickly and efficiently, though I have not yet received the refund. I was pleased with the Advent calendars I ordered.”

Hi Jenny, Thank you for leaving us a review and I'm glad we have since been able to get in contact with you and re-assure you that the refund was processed for you. It's great to hear you're pleased with the advent calendars and I hope you enjoy using them. Best Wishes Sophie (Cotswold Trading)

“Having computer problems between Cotswold Trading and Amazon - I was contacted by Cotswold Trading. I had already received my order. Very polite conversation and problem dealt with efficiently. Thank you Anne Bristow”

Hi Anne, Thank you for leaving us a review. I'm pleased we were able to contact you regarding the Amazon Pay issue which I'm happy to say has now all been resolved and I thank you for your co-operation. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Lovely selection, fast shipping, would love free shipping with a lower minimum spend, it would encourage more purchases :)”

Hi Diana, Thank you very much for leaving us a review. It's great to hear you're pleased with our product selection and the order arrived promptly. Thank you also for your comment on shipping, unfortunately with the current shipping costs we are unable to lower the minimum spend, but it would certainly be something we would like to look into in the future. Best Wishes Sophie (Cotswold Trading)

«
1
2
3
4
5
»

Cotswold Trading is rated 4.9 based on 2,215 reviews