Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,879 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 16th February 2026

Mr Christopher Leslie Wright

Cotswold Trading 5 star review on 7th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wished as not Christmas they might have been reduced. Will get more in the future.”

Helpful Report

Hi Susan, Thanks for sharing your thoughts. We’ll keep you posted on any future promotions - hope to see you back soon! Kind regards, Team Cotswold Trading

“Alas the parcel was stolen I think from my next door neighbour’s post box . We were away and asked him to keep the package dry in his box til our return . It disappeared. Most odd and disappointing but not your fault of course . I could add that the post took weeks and if your words online had been held true we would not have been away at all when the package finally came . 😐”

Helpful Report

Hi Julie, Thank you for your message. We’re really sorry to hear the parcel went missing and that the delivery experience didn’t meet expectations. I have emailed you and am waiting for a response so we can look into this further for you. Warm regards, Sophie Team Cotswold Trading

“Lovely cards, unusual and nice for special birthdays. Postage a bit expensive”

Helpful Report

Hi Angela, Thank you for your review and your kind feedback. We’re glad you like the cards and find them suitable for special birthdays. £2.95 is actually our reduced postage rate for greetings card orders, you can order as many as you like for this charge. We hope you will shop with us again soon! Kind regards, Team Cotswold Trading

“Lovely shop selling good quality items Just one problem I purchased a child’s item of clothing on line but could not exchange it at the shop and therefore lost my discount”

Helpful Report

Hi Maureen, Thank you for the lovely feedback, and we’re glad you like the shop and our quality items. I can see you were able to return some goods to our Broadway store and we have issues you a refund for those- no discount lost. Warm regards, Team Cotswold Trading

“Nice and packaging. I did order mini size agenda but meant to get the midi size 🤣 Return is probably more expensive, so I will keep it as a gift 🎁 thank you for your service”

Helpful Report

Hi Yvonne, Thank you for your 4/5 review. We’re glad you liked the packaging. Sorry to hear you chose the wrong size, having seen you are outside of the UK then yes the return postage may not be worth it - I'm sure someone will like it as a gift! We appreciate your support and look forward to serving you again. Warm wishes, Team Cotswold Trading

“It's helpful when choosing a design that the type of material the card is printed on (gloss, coated board etc...) is included in the description.”

Helpful Report

Hi Ian, Thanks for taking the time to leave us a review. I'm glad it's helpful having the type of material in the product details tab, I can see the cards you purchased were listed as 'coated board'. We welcome you back to shop with us again! Best Wishes Sophie

“The item we ordered looked much better online than what was delivered. It was also much smaller than expected.”

Helpful Report

Hi Edward, Thanks for your feedback. I can see you returned the item and we have processed a refund for you. The dimensions of the item are on the product listing, but if the item itself wasn't as expected that's completely fine and it's great you returned it. I will look to see if there's a lifestyle image I can add to the product listing in order to improve its accuracy. Best Wishes Sophie

“Delivery fine. Slightly disappointed with the lion towel as thinner than expected. Xmas presents so put away for now”

Helpful Report

“Pleased with my purchase, although a bit pricey.”

Helpful Report

Hi Julie, Thank you for taking the time to leave us a review. We're glad to hear that you're pleased with your purchase. Best wishes, The team at Cotswold Trading

“Very good service”

Helpful Report

Hi John, Thank you for your kind review! We're delighted to hear that you experienced very good service. Your satisfaction is our priority, and we look forward to serving you again soon. Warm regards, Team Cotswold Trading

“Shopping experience fine, speedy delivery, nicely wrapped, as shown. Disappointed with size of towel, I dare say the measurements were shown, (albeit in cm which don't convey much to me) but the descriptions 'hand towel' 'bath towel' etc. are usually fairly standard uk sizes. This towel is very small, 27in long by only 13in wide. It feels nice and the design and colours are lovely - but at that price a loop to hang it by would've been nice.”

Helpful Report

Hi Jennifer, Thanks for your feedback on the Atsuko Matano MMSL Blue Hand Towel. The dimensions are listed on our product details on the item and regards the size, they're from Japanese company Atsuko Matano and follow their standard sizing for each towel. Only the smaller face cloths have a hanging loop with this particular brand. Great to hear you like the colour and design! Best Wishes Sophie

“Best price for Robert Welch bathroom fittings. Ordering was easy and delivery good. Not able to track my order. Not much communication”

Helpful Report

Hi Linda, Thank you for taking the time to share your thoughts! We're pleased to hear you found our prices for Robert Welch bathroom fittings to be the best. I'm sorry to hear you did not receive the order tracking emails. I've checked and they were sent to the email address we have for you - they can sometimes end up in junk mail. We welcome you back to shop with us again. Warm wishes, Team Cotswold Trading

“Wide range of attractive products.Easy to use website”

Helpful Report

Hi Caroline, Thank you for your lovely review! We're delighted to hear that you appreciate our wide range of attractive products and found our website easy to use. Your feedback means a lot to us, and we look forward to welcoming you back soon! Best wishes, Sophie Cotswold Trading

“Easy to find what i was looking for on the site, although the picture of the tweety bird box is difficult to exactly how it looks. Payment easy and delivery on time. Thank you!”

Helpful Report

Hi Elizabeth, Thank you for your lovely review! We're delighted to hear that you found it easy to navigate our site and that the payment and delivery process was smooth for you. We appreciate your feedback regarding the tweety bird box image, and we’ll be sure to look into it. Best wishes, Sophie Cotswold Trading

“Very helpful staff and beautiful cards.”

Helpful Report

Hi Christine, Thank you for your kind words! We're thrilled to hear that you found our staff helpful and enjoyed our beautiful cards. We look forward to welcoming you back for more lovely finds in the future! Best wishes, Sophie Cotswold Trading

“Easy website to navigate so ordering no problems. Delivery as promised. Good experience.. Will use again”

Helpful Report

Hi Ursula, Thank you for your kind review! We're glad to hear that you found our website easy to navigate and that your order was delivered as promised. We appreciate your support and look forward to serving you again soon! Best wishes, Sophie (Cotswold Trading)

“We are staying away from plastic toys, so these organic cotton hand puppets seemed perfect. They are close! I was surprised to see they are made in China, so I am not 100% convinced they are truly organic. But, the craftsmanship is very good. They are beautifully made with lovely colors, and cute expressions. Also, the packaging was done without plastic! Ordering and shipping were timely.”

Helpful Report

Hi Robyn, Thank you for your thoughtful review! We're glad to hear you appreciate the craftsmanship and vibrant designs of our organic cotton hand puppets. We understand your concerns about the origin, and we strive to ensure ethical sourcing for the products we stock. It’s fantastic that you noticed our commitment to plastic-free packaging. Hope to see you shopping with us again soon. Best wishes, Sophie (Cotswold Trading)

“The whole process was smooth and all the purchases were of good quality and as described.”

Helpful Report

Hi Wendy, Thank you for leaving a 5* review. Delighted to hear you found our online website easy to use and the whole order process straightforward. Great to hear your pleased with your products you purchased and hope you have a wonderful Christmas. Best Wishes Florence (Cotswold Trading)

“Excellent product and speedy delivery”

Helpful Report

Hi Patricia, Thank you for taking the time to leave us a 5* review. Delighted to hear that you're pleased with your recent order you placed with us and that it arrived promptly. Best Wishes Florence (Cotswold Trading)

“Excellent. Liable and quick. The only problem is the custom tax...”

Helpful Report

Cotswold Trading is rated 4.9 based on 2,879 reviews