Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,594 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price for Robert Welch bathroom fittings. Ordering was easy and delivery good. Not able to track my order. Not much communication”

Helpful Report

Hi Linda, Thank you for taking the time to share your thoughts! We're pleased to hear you found our prices for Robert Welch bathroom fittings to be the best. I'm sorry to hear you did not receive the order tracking emails. I've checked and they were sent to the email address we have for you - they can sometimes end up in junk mail. We welcome you back to shop with us again. Warm wishes, Team Cotswold Trading

“Wide range of attractive products.Easy to use website”

Helpful Report

Hi Caroline, Thank you for your lovely review! We're delighted to hear that you appreciate our wide range of attractive products and found our website easy to use. Your feedback means a lot to us, and we look forward to welcoming you back soon! Best wishes, Sophie Cotswold Trading

“Easy to find what i was looking for on the site, although the picture of the tweety bird box is difficult to exactly how it looks. Payment easy and delivery on time. Thank you!”

Helpful Report

Hi Elizabeth, Thank you for your lovely review! We're delighted to hear that you found it easy to navigate our site and that the payment and delivery process was smooth for you. We appreciate your feedback regarding the tweety bird box image, and we’ll be sure to look into it. Best wishes, Sophie Cotswold Trading

“Very helpful staff and beautiful cards.”

Helpful Report

Hi Christine, Thank you for your kind words! We're thrilled to hear that you found our staff helpful and enjoyed our beautiful cards. We look forward to welcoming you back for more lovely finds in the future! Best wishes, Sophie Cotswold Trading

“Easy website to navigate so ordering no problems. Delivery as promised. Good experience.. Will use again”

Helpful Report

Hi Ursula, Thank you for your kind review! We're glad to hear that you found our website easy to navigate and that your order was delivered as promised. We appreciate your support and look forward to serving you again soon! Best wishes, Sophie (Cotswold Trading)

“We are staying away from plastic toys, so these organic cotton hand puppets seemed perfect. They are close! I was surprised to see they are made in China, so I am not 100% convinced they are truly organic. But, the craftsmanship is very good. They are beautifully made with lovely colors, and cute expressions. Also, the packaging was done without plastic! Ordering and shipping were timely.”

Helpful Report

Hi Robyn, Thank you for your thoughtful review! We're glad to hear you appreciate the craftsmanship and vibrant designs of our organic cotton hand puppets. We understand your concerns about the origin, and we strive to ensure ethical sourcing for the products we stock. It’s fantastic that you noticed our commitment to plastic-free packaging. Hope to see you shopping with us again soon. Best wishes, Sophie (Cotswold Trading)

“The whole process was smooth and all the purchases were of good quality and as described.”

Helpful Report

Hi Wendy, Thank you for leaving a 5* review. Delighted to hear you found our online website easy to use and the whole order process straightforward. Great to hear your pleased with your products you purchased and hope you have a wonderful Christmas. Best Wishes Florence (Cotswold Trading)

“Excellent product and speedy delivery”

Helpful Report

Hi Patricia, Thank you for taking the time to leave us a 5* review. Delighted to hear that you're pleased with your recent order you placed with us and that it arrived promptly. Best Wishes Florence (Cotswold Trading)

“Excellent. Liable and quick. The only problem is the custom tax...”

Helpful Report

“Excellent choice of lovely cards and calendars. Packaged very well and sent promptly. What more could you want?! Cannot wait to give my grand daughter her Advent Calendar this year....”

Helpful Report

Hi Jacquie, Thank you for your kind words. We're delighted to hear that you're excited about your advent calendar. It's always a pleasure to bring joy to our customers, especially during the festive season. We hope you have a wonderful Christmas! Best Wishes Sophie (Cotswold Trading)

“Bought greeting cards and Christmas cards via Facebook and was very happy with the order, delivery and payment process - the merchandise was perfect.”

Helpful Report

Dear Carole, Thank you for leaving us a 5* review. Delighted to hear you found the whole order process straightforward and that easy to use. Best Wishes Florence (Cotswold Trading)

“I purchased a large 38cm pink hydrangea mango wood fruit bowl. I particularly liked the ceramic floral design inside the bowl. I expected it to be quite heavy being made of wood; however it is surprisingly light and therefore I do not think it is made of solid wood and suspect it has mango wood strips around the outside. Disappointing as it was expensive priced at £80.”

Helpful Report

Hi Judy, Thank you for leaving us a review. I'm sorry to hear you're not happy with the weight of the By Room Pink Hydrangea Mango Wood Bowl. The By Room bowls are made from solid mango wood, which is a hardwood used for its hardwearing and lightweight properties which makes it easier to shape and carve. If you are unhappy with the product and wish to return it please let us know and we can arrange this for you. Best Wishes Sophie (Cotswold Trading)

“Very efficient service, delivered promptly”

Helpful Report

Hi Angela, Thank you for leaving us a review. It's great to hear you were pleased with our service and that the order arrived quickly. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Tarding)

“I brought a adult colouring book, could wait to enjoy looking and filling in the pages, thanks.”

Helpful Report

Hi Christina, Thank you for taking the time to leave us a review. It's great to hear you were pleased with your purchase and it sounds like you will be making good use of it. Best Wishes Sophie (Cotswold Trading)

“Lovely thing. It was smaller than advertised and also thinner. It looked chunkier in the photo. Thanks though it was sweet.”

Helpful Report

Hi Andrew, Thank you for taking the time to leave us a review. It's great to heart you're pleased with the Doing Goods item, they're hand crafted so may vary slightly from the image and from piece to piece. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Had trouble trying to pay? Otherwise they kept me informed and quick delivery. Packing very good and easily disposable”

Helpful Report

Hi Irene, Sorry to hear you initially had trouble paying - should this happen again please get in touch and we can look into it for you. I'm glad you were able to order and were pleased with delivery and packaging. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Slightly smaller than expected but good value for money. Presentation Box looked beautiful. Liked the fact that there was no plastic in the packaging. It will make a lovely present.”

Helpful Report

Thank you for taking the time to leave us a review. Our warehouse team takes great care in ensuring that each item is well packaged and presented, and we're glad to know that the presentation box met your expectations and as a company we strive on using recyclable and sustainable packaging as much as possible . Best wishes, Flo ( Cotswold Trading)

“Very good product arrived on time. They sell things which are difficult to find in shops locally.”

Helpful Report

Hi Margaret, Thanks for leaving us a review. It's great to hear you're pleased with the product and that you find we have a good selection available. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“The cards and quick delivery were entirely satisfactory.What I did have a slight issue with is the website,finding what you know is there ,and that it is out of stock,which is not surprising , because it is such a lovely card.Too many cards go flashing by,and found it not simple to claim discount offered. While stylised depictions of animals and birds are artistic,the depictions of the representations being lifelike, entirely in their own accurate surroundings have even a greater impact.”

Helpful Report

Hi Peter, Thank you for taking the time to leave us a detailed review. Great to hear the cards and delivery were to your liking. I'm sorry to hear you found the website difficult to navigate at times. We often keep out of stock products showing online so customers know we stock them and can request email notifications for when they're back in stock. Regarding the depictions of products, we often take the imagery directly from the supplier so we have no influence over this, but any lifestyle shots we take ourselves we try to make as user friendly as possible. We hope you will come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Efficient service but item was smaller than I expected. I could have purchased a similar item elsewhere for cheaper.”

Helpful Report

Hi Audrey, Thank you for the compliments on our service. Sorry to hear the item was smaller than expected, the dimensions are listed in the product description, but if you don't wish to keep the item it can of course be returned for a refund. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,594 reviews