Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,830 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have shopped at Cotswold Trading since my first visit to the UK back in 2000. Since then, I have ordered my very favoite washcloths from them and always received my purchases in record time. I think the postal service from the UK to the USA is faster than within the USA. I've attached a photo of my very favorite facecloths with the designs of Atsugi Matano.”

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“good service and quality”

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“Very fast delivery, great customer service and attention to detail from staff.”

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“I wanted to buy Christmas cards which represented the birth of Jesus Christ and also ones of winter scenes by a favourite modern artist. I found both on the Cotswold Trading. Website. They arrived speedily and well wrapped.”

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“The products were all very nice, shipping was fast, and everything was well packaged. Unfortunately, postage from England to Austria takes a very long time, and customs fees are also very high. That's why I don't order much from England anymore.”

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“Never used this Company before but was impressed by the service, goods well packaged and delivered on time. The range of cards is extensive and will certainly use them again.”

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“No problems at all”

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“I was going to email you to say thank you for your excellent service. It is wonderful to be able to order over the phone and speak to a real person. I did note the lady's name, but unfortunately cannot find it, but the lady was very nice and helpful. My order arrived before Christmas which was so helpful. I will be ordering with you again and will be telling my friends of your excellent service. thank you,”

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“The Christmas card pack I received was short of three envelopes”

Helpful Report

Hi There, Sorry to hear the card pack was short on some envelopes. I will email you now to find out exactly which pack it was on your order and we can refund you. Best Wishes Sophie

“Great online shopping experience - easy to choose from a wide range of beautiful products as Christmas presents. Communication was brilliant and orders arrived promptly and really well packaged.”

Helpful Report

Hi there, Thank you for the 5/5 and for sharing your kind words. We’re delighted you enjoyed the wide range, found it easy to shop, and that your order arrived promptly and well packaged. We appreciate your review and look forward to serving you again soon! Warm regards, Team Cotswold Trading

“Bought an Emma Bridgewater mug just before Christmas - it was shipped very quickly and was packaged very well. Very pleased!”

Helpful Report

Hi there, Thank you for the 5/5 and for sharing your kind words. We’re delighted the Emma Bridgewater mug was shipped quickly, packaged well, and that you’re very pleased. We appreciate your recommendation and hope to see you again soon! Warm regards, Team Cotswold Trading

“Beautiful products at Cotswold Trading. I bought my friend a Christmas present and she was over the moon. I would recommend”

Helpful Report

Hi Sally, Thank you for the 5/5 and for sharing your kind words. We’re delighted you love the beautiful products and that your friend was over the moon. We appreciate your recommendation and hope to see you again soon! Warm regards, Team Cotswold Trading

“Excellent quality and service. Thank you”

Helpful Report

Hi Jane, Thank you for the 5/5 and for sharing your kind words. We’re delighted you’re happy with the quality and service. We look forward to serving you again soon! Warm regards, Team Cotswold Trading

“I purchased a Chilly’s x Liberty coffee cup for my daughter for Christmas. The design she wanted had sold out elsewhere. I was familiar with Cotswold Trading because we had visited the shop when staying in Broadway during the summer. With Cotswold Trading online, I received a 10% discount and the gift was promptly delivered in time for Christmas. My daughter was delighted with it. I would recommend shopping with Cotswold Trading, either in person or on line.”

Helpful Report

Hi there, Thank you for the 5/5 and for sharing your kind words. We’re delighted the Chilly’s x Liberty cup arrived in time for Christmas and that your daughter loved it. We appreciate your recommendation and look forward to serving you again soon - whether that be in our Broadway store or online! Warm regards, Team Cotswold Trading

“Bought some fabulous Christmas presents from Cotswolds. Great choice and prices too, thank you”

Helpful Report

Hi Ann, Thank you for the 5/5 and for sharing your kind words. We’re delighted you’re happy with the fabulous Christmas presents and the great selection and prices. We look forward to serving you again soon! Warm regards, Team Cotswold Trading

“Excellent price service and updates on delivery exceptional definitely use this company again”

Helpful Report

Hi Paul, Thank you for the 5/5 and for sharing your kind words. We’re delighted you’re happy with the price, service, and updates on delivery. We look forward to serving you again soon! Warm regards, Team Cotswold Trading

“Lovely goods & swift posting!”

Helpful Report

Hi David, Thank you for the 5/5 and for sharing your kind words. We’re delighted you’re happy with the goods and the swift posting. We look forward to serving you again soon. Warm regards, Team Cotswold Trading

“Ordered a clock and in two days it arrived, I am a 90 year old and am so dissapointed in today's couldn't care less attitude but thank goodness there are people like you who do everything to satisfy the needs of people, Well done Cotswold ,Thank you so much. This isn't the first time I have delt with you ,and hope to do so in the future.”

Helpful Report

Hi Eileen, Thank you for the 5/5 and for sharing your kind words. We’re delighted the clock arrived quickly and that our service could brighten your day. We hope to be able to help you again soon! Warm regards, Team Cotswold Trading

“Ordered among other items some earrings for a gift , not as described on the website when received, although I was sent a return label and the website was updated bitterly disappointed I wasn’t refunded the initial delivery cost that I was charged for an item that wasn’t as described.”

Helpful Report

Hi Amanda, Thanks for leaving us a review. Sorry to hear we sent the wrong earrings, I can see there was another item on your order which was why you weren't refunded you initial postage, but instead sent a paid label to return the wrong earrings. However a goodwill gesture, I am happy to process a refund for your initial postage charge on this occasion. Best Wishes Sophie

“Great products and goid delivery”

Helpful Report

Hi Paula, Thank you for the 5/5 and for sharing such a lovely note. We’re glad you enjoyed the products and delivery, and we look forward to serving you again. Warm regards, Team Cotswold Trading

Cotswold Trading is rated 4.9 based on 2,830 reviews