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Cotswold Trading Reviews

4.9 Rating 2,210 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

4.9

Based on 2,210 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for over 20 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From big name brands such as Orla Kiely, Garden Trading, Cath Kidston and Voyage Maison to independent boutique designers including Powder Design, Bronte by Moon, Inouitoosh and The Braided Rug Company, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
36 High Street
BROADWAY
WR12 7DT

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Cotswold Trading 5 star review on 23rd April 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 2nd February 2024

Cotswold Trading 5 star review on 24th November 2023

Cotswold Trading 5 star review on 15th October 2023

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 2 weeks for my single card to arrive, even with the mail strikes, I was very disappointed as it missed my friends birthday”

Hi Laura, Thanks for your feedback. I'm sorry you were disappointing by the delivery time frame. Unfortunately, we aren't in control of this, but we accept that it can be frustrating for customers having to wait longer for items over this busy period. From the day of despatch the card arrived in 5 working days to you, it's a shame this missed your friends birthday - I will contact you about reimbursing your postage as compensation. Best Wishes Sophie (Cotswold Trading)

“Sadly I am still waiting for my order to arrive 2 weeks later”

“Item was in good condition, but an email from Royal Mail gave a very specific date and time for its delivery. I waited in all day (and I'd normally be out on the lovely day it was), but it didn't arrive. I printed the email and took it into the Nottingham sorting office, only to be told I'd just have to wait! A couple of days later there was a card through my door saying that I'd missed the delivery and would need to collect it from the sorting office. Perhaps you should consider not using Royal Mail.”

Hi Angela, I'm glad everything was okay with the item you purchased from us. It's a shame you had a bad experience with Royal Mail, unfortunately I know these things can happen at this busy shipping time of year, but I fully understand your annoyance. I have emailed you and refunded your postage cost for the trouble it caused you. Best Wishes Sophie (Cotswold Trading)

“I ordered a scarf and was sent the wrong colour . Hardly worth sending back due to post and packaging cost . Disappointed”

Hi Elieen, I'm glad we were able to get in contact with you and establish that the correct scarf had been sent and that you were happy to keep it. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Frustrating”

“Purchase arrived in a plastic bag”

“The Broste teapot and matching jug that I ordered is unfortunately unusable as the teapot cracked the first time it was filled with hot water. I reported this and initially had a helpful conversation with a sales advisor. I supplied an image of the damage, as requested and I was told that the items were out of stock but a replacement would be sent to me in a couple of weeks. However nearly a month has passed and I am still waiting.”

“Disappointed with my order. The calendar came beaten and bent. I emailed to state this and didn’t receive a response.”

“I bought a Roger la Borde The Night Before Christmas slot advent calendar, only on day 6 and so far most of it doesn’t fit into the slots, including the construction of the house. I have had to use a craft knife to cut the pieces so that they fit. It is by far the most disappointing advent calendar I’ve ever bought and all the pleasure of using it has gone as its to much like hard work. I do not recommend buying one and definitely won’t bother next year. Definitely not worth £11.99”

(Broadway) -

“The item-an Advent Calendar -was of good quality but it took so long to arrive. I had bought it for my niece in the US and it arrived too late to send”

“My order took a long time to be sent out, I received no confirmation emails and email Queries went unanswered.”

“Love the items I ordered but I ordered 5 copies of an item and only 4 arrived. No reason given or what to expect...Is it temporarily out of stock? Will it be sent later?”

“Have failed to respond to query re 'delivery in part only'. No indication at all until arrival of 1st part of delivery that there would be any delay. I consider this poor. After a further week I queried this. No response.”

“Dear Rachel, Attached photos of Visconti RFID wallet and bank statement for proof of purchase. Tried to send photos. Could you send email address.”

“Paid for next day delivery but delivered six days later - probably the mail but perhaps consider another courier service”

Dear Andrew Thanks for leaving us a review. We did refund you for the next day postage you paid as unfortunately, on this occasion, Royal Mail let us down and we passed on the complaint. Many apologies that the service you received was not first class. Best wishes Rachel Cotswold Trading

“I ordered a cream as a gift and the box it comes in was damaged”

Dear Joanne Thank you for getting in touch and we were sorry to hear that the product you received was damaged during transit. We have now refunded you for this item. Best wishes Rachel Cotswold Trading

“Very disappointed with my last purchase,was going to send it back but not worth the postage .I will be buying a small address book to put my passwords in.”

Cotswold Trading is rated 4.9 based on 2,210 reviews