Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.08

4.1 Rating 638 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are a Primary in North London, we were looking for book shelving, Cost Cutters gave us a really good price for five book shelves. Great value, Speedy delivery. Shelves have been delivered no problems hassle free they look really good. Would definitely use them again.”

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“Ordering was easy (online). Good communication and a quick reply when I contacted their customer service.”

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“Excellent customer services with prompt response. Item as described and received on time.”

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“I sent an email just checking that my order was on the way and it was so nice to have a friendly reply back quickly from Emma. She kindly checked my order and then sent another email to me confirming that my order would be with me in about 3 days. Great customer service.”

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“I placed an order for a trike for my son’s birthday a few weeks ago but left it to the last minute to order. The lady I spoke to in customer services rushed the order through for me and it arrived the day before. Really pleased with the speedy service.”

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“I placed an order with Cost Cutters last week and it has arrived already! Amazing quality and fab customer service, will definitely be ordering again.”

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“Whilst the chapter of ordering, placing and confirming was excellent. The crux of delivery has been poor. We were promised the delivery would reach school w/c 17th Sept, that was put back to Monday 24th Sept. No delivery. When I chased I was given Monday 1st October and I iterated that it needed to be done as we have had 2 empty classrooms since start of term and this order was placed solely because the first Company we went with let us down badly with delivery and service. So I get a call from school at 16:30 last night to inform me no delivery. I have not received any information too date. So yet again I shall be chasing today. This is extremely disappointing”

Helpful Report

Hi Gavin. I know you have had problems with orders. I am glad you found our ordering process and confirmation good. We aim to give the highest standard of customer service. I believe you have been emailed this morning by your account manager. We have now received a date for your tables, Becky has emailed you. We are very sorry for the issues you have had whilst not trying to pass the blame onto anyone. Tables are made to order items and we are therefore at the mercy of the manufacturer. Kind Regards

“Brilliant service Super fast delivery Kate was really helpful and took all of my requests into account”

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“Found what I wanted online but had some questions so spoke to a very knowledgeable lady in their customer services team. Not only did she get all the answers I needed she was able to direct me to some equivalent products which were better for our needs plus was able to save us a little more as well. It was such a pleasure to have someone who cared about what we was going to buy and go the extra mile without any prompting. Keep it up.”

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“Arrived on time as described”

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“Brilliant customer service. Would definitely be coming back”

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“Good communication. Always got back to me promptly.”

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“Fantastic quick and reliable service from Cost Cutters. good quality chairs ordered very comfortable. would certainly recommend them.”

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“My experience of the people at this company is that they are very friendly and want to help. Very busy company, which shows how good they are.”

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“Colourful and fun set of bean bags for our primary school library. Prompt delivery. Thanks”

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“Received really good service, quick and efficient. Really pleased, will definitely use again.”

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“Absolutely excellent service from Cost Cutters UK and excellent product. My colourful notice boards are just perfect for my home classroom. Thank you all xxx”

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“I have been invoiced for goods I haven't received yet. I was told by email they would arrive w/c 24th September but haven't come. I have received an email asking me to review the service and if I am happy with the goods I haven't got!! Also I have access to all the other customer's emails who have recently ordered from you!! The only person who was helpful and got it right was Becky when I placed the original order”

Helpful Report

Hi Jackie I am so sorry that you have a bad experience. We have asked the manufacturer to get a POD for your chairs. I also apologise for the email. This has been an error on our side and has been dealt with. if you have any questions please call us we will be happy to help.

“Effective website, good prices, quick response in relation to queries. Good communication and prompt delivery - we will look to purchase from Cost Cutters again”

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“Item was great. Fairly straight forward to put together and fix to wall and postage was quick and effective. The downside is someone has just sent out an email to 251 people, without hiding the other recipients email addresses. I am one of those. I have also been 'pestered' for want of a better word on a regular basis to leave a review - despite having contacted and replied to a member of staff weeks ago stating I was happy with my purchase. Please do not enter me into a draw for a voucher as I will not be returning to use your business. Please remove my details from your mailing list - although the damage is probably already done considering you sent it to 250 other strangers!”

Helpful Report

Hi Laura please accept our apologies for sharing email info. We have taken you off our list and take data protection very seriously. This was a genuine mistake that has been dealt with internally. Please accept our apologies again. Kind regards Kate

Cost Cutters UK is rated 4.1 based on 638 reviews