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Cost Cutters UK Reviews

4.0 Rating 526 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 526 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service, the ease of ordering, delivery and quality of the product are excellent. The only difficulty was when coming to put it together, no instructions had been included and there were none to be found on line.”

Thank you for your comments, I can only apologise that the instructions were missing and for any inconvenience, this has caused, I have emailed these over to you If you have any questions please do not hesitate to contact us as customer services.

“Very good ordering service and great customer service when I had to correct a detail in my address. Not had the goods yet so can't comment”

Thank you for taking the time to leave a possible review, I can also confirm your delivery will be with you by Friday this week. Many thanks Customer Services

“Not had goods yet also not given eta time?”

Thank you for the review your delivery is as per our web site is 2-4 weeks and with the Christmas shut down they should be with you for around the 17th January. I hope this help. Customer Services

“Very efficient and quick way of ordering as a first time customer. Well done”

Thank you for your review.

“In relation to delivery times, when order placed lead times we’re 3-5 days which is why I placed the order. Received an email the following day advising colour chosen not available and out of stock for 4 weeks, was offered an alternative colour however this was not suitable.”

I am sorry we didn't have the colour you required and the alternative wasn't suitable but we are still grateful for your kind words and that we where able to notify you right away of the delay.

“I was pleased with the products I received. There was a hitch with one item, but when I raised this with the customer service team they were polite and understanding in their approach. They responded the same day and resolved the issue efficiently and to my satisfaction. In times where online ordering is an unknown in terms of understanding who you're dealing with, it is immensely reassuring to know there is a human team there to help if you need them. I was really pleased with the service I received, specifically from Tia, and how they handled my queries. Much appreciated.”

“Unfortunately there was no information regarding shipping dates whatsoever - I had to call in to find out.”

“I have lots of praise for Rachel who as been extremely helpful over the last week. But the trouble I have with Titan is unbelievable. There restocking charges are outrageous. I don't understand were they get their charges from. Then they send the wrong colour when replacing the order.”

Afternoon thank you for your feed back and the kind words about Rachel she is one of our younger customer service agents and defiantly a valued team member, i can confirm Rachel asked me to investigate this for you and these charges have been reduced just to cover the cost of your exchange and a refund issued. I am truly sorry for the inconvenience caused and i hope this is satisfactory.

“Great service - was contacted by by company to arrange delivery. The bookcase trolley is ok - over priced for the quality - and the design should include a back for the bottom shelf - this is a trolley so books tend to fall out the back when moved.”

Morning Sharon Thank you for your feed back and i have passed your comments on to the manufacture as this kind of feed back is important.. Many thanks

“straightforward ordering process”

“Great price, quick delivery and good customer service. I'm rating you as 4* as the boxes turned up damaged (items looked ok though)”

“Jeanette was very helpful.”

“Easy to follow buying instructions. Would be helpful though if you had a close up frame of the colours of the tops.”

Hi Margaret, Thank you for your feedback, this is something we can look into.

“Good service and products exactly as advertised”

Thank you!

“Easy to order and customer service e mail straight away should there be any problems”

“Good product and value. I asked for your delivery service to phone ¹ hour before delivery but he didn't and arrived just as I was going out !”

Thanks for your review. We do endeavour to phone customers but we are in the hands of the couriers.

“great range of benches !!”

“The good: The price of the chair I bought was very competitive. The delivery was very quick; I thought I would be waiting for ages, but it was ordered late Thurs afternoon and delivered on Monday lunchtime. The bad: When I finished ordering the website didn't tell me I was successful, it went back to the basket and said there were no items, so I was worried it hadn't gone through properly. Emails went to spam folder and it took me a while to get to the bottom of it. I had to fit the arms to the chair myself, although it didn't say this on the item webpage. There were no instructions, it was not difficult to work out, just a little annoying.”

“Very prompt service. The product was well packed in a very sturdy box. Unfortunately the item, a table top drying rack, required the strength of a body builder to put together. To bend the locating wires, even using the leverage of a sturdy screwdriver, took mammoth strength. On the up side it won't ever fall apart!”

“Straight forward site with good descriptions. Email confirmation of order did not come immediately so I was worried that order had not gone through.”

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Cost Cutters UK is rated 4.0 based on 526 reviews