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Cost Cutters UK Reviews

4.0 Rating 522 Reviews

76 %

of reviewers recommend Cost Cutters UK

Company Reviews

Product Reviews

4.0

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 22nd September 2022

Cost Cutters UK 5 star review on 17th August 2022

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 23rd July 2021

Cost Cutters UK 5 star review on 4th February 2021

Cost Cutters UK 5 star review on 21st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very easy to order and quick to get back to me with everything I needed.”

Thank you taking the time to leave a review, and that you found the order process easy.

“Although we had issues with our order, Customer Services were extremely helpful, explained and sorted this - would recommend”

Thank you for your review Kelly, I am aware of the issue with your order and I am pleased we have managed to sort the issue for you with ease. Many thanks The customer services team

“Ease of ordering, very fast delivery, great product”

Thank you for your review, we are glad you have found your experience with ourselves an easy process and are happy with your purchase. Many thanks Customer Services

“Poor- ordered in July, and have had to chase order. No apology either.”

Thank you for your review. I can see from the account we have tried to call on a number of occasion to see if you wished to proceed with the order. When placing an order and paying by proforma we advise if you have had no response within 24 hours of making the payment to please call. When paying by proforma you must use your quotation number as the reference so your payment can be traced. I believe the payment has now been traced and your order has been processed. This will be with you week commencing the 30th January. If you need any further assistance, please do not hesitate to contact our customer service team who will be happy to help.

“Easy and straight forward ordering process.”

Thank you for taking the time to leave a review, and that you have found our ordering process straight forward. This is something we monitor daily so your feedback in appreciated. Many thanks The Customer Service team

“I have just been to collet four parcels to be told they only have two it was delivered in store on Monday it says I’m not sure what to do”

Hi Lisa I think you need to contact the Store Cost Cutters as we are an online web site company I'm afraid not the Supermarket. I would advise it may be best to pop down to the Store with a copy of the notification you have received and hopefully someone in the store will be able to help you.

“Great customer service enabling me to buy a beautiful memorial bench in memory of my late husband. Very helpful all the way through”

We are so sorry for your loss but pleased we have been able to help you with your memorial bench and hope it brings you many days of warmth sat in the Sun.

“Great website, easy to navigate and equally easy to order”

Thank you for taking the time to leave a Review it is truly appreciated.

“First Class!”

Thank you for your review, I can confirm your delivery has been booked for the 6th January. Kind regards Customer Services

“It seems strange to me that you are asking for a review when you haven't even dispatched the item . Why not ask after the item has been delivered + then i can let you know how what i think of it + your services. Thank you”

Hi Paul This was sent as your chair was dispatched and delivered with in 2 days, so it sent to you automatically, apologies.

“Ordering was easy and the communication is good. Hopefully my order will arrive on the expected date. Thank you”

Just to confirm you order is on its way and should be with you by Friday. Kind regards Customer Services

“Very helpful response on the phone and good follow up via e mail re delivery etc/”

“Bad communication from Rachel she ignored my last email of 2 days ago, 8.11.22. I waited all day for the delivery & finally exasperated at 13.50 rang to find out they were not coming today. Rachel, not helpful or useful for busy working people. However, salvation may be mine as a very organised senior customer services manager answered my call & rang courier immediately so is hopefully sorting it for me as we speak. There may be a God after all!!!”

“My Grandson is over the moon with his purchase 👍🏼”

Thank you for your comment, we are please you are happy with your purchase.

“I didn’t even receive the product yet. Called yesterday, no update available. Waiting to receive a call back.”

Thank you for you review, please can you check you spam box as an email has been sent with the alternative table on as discussed on the phone asking for you to confirm if you are happy to proceed, as we haven't been able to reach you on your mobile. If you have any questions, please give us call back and customer services.

“what a quick service. fast efficient and reliable”

Thank you for your comments, we are happy your goods arrived a lot sooner than our web site stated and that you are happy with your reception desks. Many thanks Customer Services

“Easy transaction and products as described and delivered in good time.”

Thank you for taking the time to leave a positive review, we are glad you have found the process easy and that you are happy with your chairs. Many thanks Customer Services.

“I havent received my item and despite emailing you I have heard nothing”

Apologies for the delay in your delivery, as per our email that was sent to you on the 2nd of November your item was returned to the warehouse as it was damaged by the carrier and replacement item raised, your delivery should be with you the latest Tuesday. If you do experience a delay or have any questions, please do not hesitate to contact us at customer services and we will be happy to assist you.

“Excellent customer service by Shakira Corinne Edghill!! She helped us throughout the process to return the desk and got full refund without any issues.”

Thank you for your review and kind words about our staff, it is truly appreciated and glad your issue was sorted with ease.

“The delivery times are far too long !!”

Hi Marie I can confirm your goods have been dispatched and can only apologies as there was a typo in your order confirmation. Truly sorry for any inconvenience this has caused.

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Cost Cutters UK is rated 4.0 based on 522 reviews