CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.40

4.4 Rating 232 Reviews

87 %

of reviewers recommend CoolCare

4.4

Based on 232 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just moved over to cool care 4 and find the system great”

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Posted 4 years ago

“It does have some great features. And the rota is quite easy to manage. There isn't much competition out there for care homes.”

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Posted 4 years ago

“Like the set up of it and ease of use .”

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Posted 4 years ago

“Since we have transferred from cool care 3 to 4 i have had problems It is very slow most of the time i do not have time to wait 5-10 mins per page change The last two paydays it has totally gone down which is very inconvenient It constantly crashes”

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Posted 4 years ago

Hi Lisa, apologies that you experienced performance problems recently. We have since applied many improvements and you shouldn't experience any further disruptions, please feel free to reach out to your dedicated Customer Success Manager if you have any concerns. We're pleased to say that CoolCare4 is now running faster than ever!

Posted 4 years ago

“So far so good - great support if needed - very straightforward & clear. User friendly.”

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Posted 4 years ago

“Have a few issues with the slowness”

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Posted 4 years ago

“We have migrated from CC3 to CC4 recently and it was a fairly easy transition. Some of the older functions were not carried forward to this but still CC4 is more user friendly. They team does listen to feedback and are able to adapt and make changes to help further.”

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Posted 4 years ago

“Does not meet required standards.”

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Posted 4 years ago

Thank you for your review. It seems the query you raised on our Help Desk had multiple queries / requests within it. We will take a careful look through the feedback provided to you, to see where we could improve the experience for you and all our customers. Should you wish to discuss your views with us directly, please either drop us an email at customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 4 years ago

“absolutely fabulous service. great and fast communications. well worthy of 5 *****”

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Posted 4 years ago

“I am impressed how easy to use CoolCare 4! It makes life much more easier.”

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Posted 4 years ago

“Absolutely impossible to get working this app”

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Posted 4 years ago

Hello Chris, We're sorry you are experiencing difficulties with CoolCare. We have emailed you to see if we can help but not yet had a response. We are pleased to inform you however that we have a number of pieces of development work in progress to improve usability for the system and this will become evident soon. Thank you for your feedback though, we do take it on board and if you would like to contact us, we will help you get the best from the system.

Posted 4 years ago

“I find it times out to quickly, also when doing the pay, there is no way to put the timesheet total report in alphabetical, you can not do a report to see how much annual leave people have.”

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Posted 4 years ago

Hi Diane, Thank you for your feedback, we're always listening to our customers and releasing improvements based on this every couple of weeks. For the security timeout, we have to balance the security wanted by the organisation with the experience of the user, I'll take a look into whether this can be adjusted. As for the Timesheet Totals report, I believe this can be sorted as it's an Excel export, please get in touch with our Support Team who should be able to help with this, if not they'll let me know we may need to make a change. The same goes for annual leave, we do have a report for this, as well as a dashboard widget to help you keep an eye on those that have a lot left to take, so I'd be interested to find out why this isn't working for you. Kind Regards, Leigh Ellis Technical Director

Posted 4 years ago

“Coolcare4 is really good but it is very slow on the calendar section and takes around 15 seconds just to navigate to another month. The rotas could be easier to set up.”

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Posted 4 years ago

Hi Chelsey, Thanks, we like to think it's pretty good too, and are always making it better, so thanks for the feedback, we do listen to it and are constantly making improvements based on it. We're planning to improve the load times across the whole product over the next couple of months, so you should see the effects of this in the calendar soon. We're also looking to improve the calendar loading specifically. Kind Regards, Leigh Ellis Technical Director

Posted 4 years ago

“Issue was eventually sorted and the member of staff was very helpful in doing so and explaining what the issue was.”

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Posted 4 years ago

“I found them very helpful when I had a problem with logging into my coolcare”

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Posted 4 years ago

“We've just migrated from CoolCare3 to CoolCare4 and the whole process has been well managed and virtually seamless. Excellent support and really good training.”

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Posted 4 years ago

Thank you for your review! We really appreciate you making the time to share your thoughts on our service at CoolCare . We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

“On the whole a good system. Coolcare4 wasn't great when initially released but it is clear that there has been a lot of work to improve the product.”

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Posted 4 years ago

“The system is very comprehensive in logging staff, hours worked and holidays. Also maintaining residents details. Very user friendly together with a nicely polished VNB.”

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Posted 4 years ago

“Very helpful staff giving a good customer experience when accessing the help desk.”

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Posted 4 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

“Excellent product”

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Posted 5 years ago

CoolCare is rated 4.4 based on 232 reviews