Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.43

“Contacted Cool Care Support to go through some issues I was facing, Sarah was extremely helpful and managed to sort my issues promptly, I even got a call back:)”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“The assistance I received was great.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Plenty of pages however reports could be better and more unique to us as a business”

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Posted 3 years ago

“We are only in the initial stages of using Coolcare and so far it has been excellent. I have knocked a star off because it would have been better if we had more in depth training”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. If you require further training at any time please contact us directly. With best wishes from, The CoolCare Team

Posted 3 years ago

“Great service today, problem solved very quickly and clearly explained. Thanks.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 3 years ago

“Clear & concise instructions to resolve an issue , thank you for your patience and work”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy your query was resolved to your satisfaction. With best wishes from, The CoolCare Team

Posted 3 years ago

“Good and effective system.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy that you find our software suits your needs. With best wishes from, The CoolCare Team

Posted 3 years ago

“I find it exceptionally harder than foundcrm to use.”

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Posted 3 years ago

“Good communication and support. Open to suggestions”

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Posted 3 years ago

Thank you for your wonderful review! We really appreciate taking the time to share your feedback regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we will pass your feedback on to the Support team. With best wishes from, The CoolCare Team

Posted 3 years ago

“I would like a drop down menu for residents and staff rather than having to come out of each staff record and go back into it.”

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Posted 3 years ago

Thank you for your review! We really appreciate you making the time to share your 4 star review regarding our individual Support / Training and CS services at CoolCare. We're pleased you are happy with the services you are receiving from us. Whilst CoolCare is on a mission to deliver a superb customer experience and we strive to find ways to make our products and services even better, you feedback needs to be sent directly to our support team for them to see it. With best wishes from, The CoolCare Team

Posted 3 years ago

“Does exactly what it says on the tin”

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Posted 3 years ago

“I have been helping out with the financial side of one of our sister homes and particularly getting their system ready for invoicing. Ben helped me clear previous invoicing going back to September 2023 to launch their system for an invoice run on 20/03/2023. The advice and support that was given to get the care home ready for this position is down to Ben's knowledge and patience in dealing with the systematic approach. This knowledge and application could only have been available through the support team, as the user manuals available do not provide the user with the level of detail needed.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better and we will pass your feedback on to Ben and the rest of the Support team. With best wishes from, The CoolCare Team

Posted 3 years ago

“My query was answered promptly and the issues were fixed within a reasonable timescale.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Coolcare is very easy to use system which is great for staff and management. It makes Rotas easier to manage, along with holidays, sickness and other absences. The residents side of it is equally as easy to use and manage. I love that I can use Coolcare on the go from anywhere.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Sarah was very helpful and very friendly on the phone”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Sarah and the team. CoolCare is on a mission to deliver a superb customer experience and your comments are gratefully received. With best wishes from, The CoolCare Team

Posted 3 years ago

“Ben is fantastic he listens and really answers the query raised”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Ben and the team. CoolCare is on a mission to deliver a superb customer experience and we are looking separately into rour concerns regarding your training. We will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“I have always found CoolCare to be very useful. l have also found when there is an issue it is dealt with swiftly by the support team.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Easy to use system”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“I do not feel coolcare is suitable for my setting. I have given feedback, made suggestions asked why issues are happening to be told it’s user error which I do not believe. Training was recently paid for by Vida which has not resolved our issues.”

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Posted 3 years ago

Thank you making time to submit your review! We really appreciate you making the time to share your thoughts on our service at CoolCare. We are currently investigating the issues you have raised with our training team directly. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

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