Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.40

“Useful and rapid support.”

Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

“Help provided was good and in proper way. The waiting time to connect is very long. Usually 8-10 minutes.”

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Posted 7 months ago

Thanks for your review - we really appreciate you taking the time. We will investigate further on your comments about waiting times - we do monitor those on an ongoing basis and our average waiting time is around 2 minutes - so we can only apologise that you have had to wait longer than that. We do try very hard to deliver the best service possible to our customers. Best wishes from The CoolCare team

Posted 6 months ago

“They resloved my problem.”

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Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Still need to use it, has we are still in the training stage”

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Posted 9 months ago

Thank you for your review - we really appreciate you taking the time Best wishes from the CoolCare team

Posted 9 months ago

“A good system, however some improvements required to biostation”

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Posted 11 months ago

Thank you for your review, we really appreciate you taking the time - we'll pass your feedback on to the correct teams. Best wishes from the CoolCare team

Posted 10 months ago

“Good system but needs a bit of tweeking.”

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Posted 11 months ago

Thank you so much for your review. We've been in touch to follow up with you and we really appreciate your feedback. Best wishes from the CoolCare team

Posted 11 months ago

“we find it very useful”

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Posted 11 months ago

Thanks so much for your feedback, we really appreciate it With best wishes from The CoolCare team

Posted 11 months ago

“The application is easy to work and simple”

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Posted 11 months ago

Thanks for your review - we really appreciate you taking the time. With best wishes from The CoolCare team

Posted 11 months ago

“Guidance recieved was very informative and helpful.”

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Posted 1 year ago

Thanks so much for the feedback Michael - we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 1 year ago

“First time I have used this chat room and found it very good.”

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Posted 1 year ago

Thanks for your review - we really appreciate you taking the time Regards from the CoolCare team

Posted 1 year ago

“I like cool care its simple to use and has everyting you need to be able to monitor your home in one place the tech guys are great and are helpful when ever there is an issue.”

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Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“I think it is a really good system, however it is not easy to start up.”

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Posted 1 year ago

Thanks for your review - we really appreciate you taking the time and value your feedback. Someone from the team will be in touch shortly but in the meantime if you need any further information then please don't hesitate to get in touch. Best wishes from The CoolCare team

Posted 1 year ago

“i like using Coolcare - it's an easy system to use, and upload documents - only draw back is removing a document uploaded incorrectly.”

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Posted 1 year ago

Dear Karen, Thank you so much for your feedback and taking the time to write a review about CoolCare. We really appreciate it and are delighted to hear that you enjoy using CoolCare. Thank you for your support and for choosing CoolCare. If you have any further suggestions or feedback, please feel free to reach out to us. We value your input and are here to assist you. With best wishes from The CoolCare team

Posted 1 year ago

“Very helpful but unfortunately still couldn't rectify.”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“We are only in the initial stages of using Coolcare and so far it has been excellent. I have knocked a star off because it would have been better if we had more in depth training”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. If you require further training at any time please contact us directly. With best wishes from, The CoolCare Team

Posted 1 year ago

“Good and effective system.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy that you find our software suits your needs. With best wishes from, The CoolCare Team

Posted 1 year ago

“My query was answered promptly and the issues were fixed within a reasonable timescale.”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Ben is fantastic he listens and really answers the query raised”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Ben and the team. CoolCare is on a mission to deliver a superb customer experience and we are looking separately into rour concerns regarding your training. We will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Easy to use system”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Had initial problems understanding how it worked but now up and running it's all good”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can improve the experience you and all our customers. We will be in touch with you shortly to discuss this with your directly. Regards, The CoolCare Team

Posted 2 years ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews