Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.29

“First time I have used this chat room and found it very good.”

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Posted 2 weeks ago

Thanks for your review - we really appreciate you taking the time Regards from the CoolCare team

Posted 2 weeks ago

“I like cool care its simple to use and has everyting you need to be able to monitor your home in one place the tech guys are great and are helpful when ever there is an issue.”

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Posted 2 weeks ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 weeks ago

“I think it is a really good system, however it is not easy to start up.”

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Posted 2 months ago

Thanks for your review - we really appreciate you taking the time and value your feedback. Someone from the team will be in touch shortly but in the meantime if you need any further information then please don't hesitate to get in touch. Best wishes from The CoolCare team

Posted 2 months ago

“i like using Coolcare - it's an easy system to use, and upload documents - only draw back is removing a document uploaded incorrectly.”

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Posted 3 months ago

Dear Karen, Thank you so much for your feedback and taking the time to write a review about CoolCare. We really appreciate it and are delighted to hear that you enjoy using CoolCare. Thank you for your support and for choosing CoolCare. If you have any further suggestions or feedback, please feel free to reach out to us. We value your input and are here to assist you. With best wishes from The CoolCare team

Posted 3 months ago

“Very helpful but unfortunately still couldn't rectify.”

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Posted 6 months ago

Thank you for your review!

Posted 6 months ago

“We are only in the initial stages of using Coolcare and so far it has been excellent. I have knocked a star off because it would have been better if we had more in depth training”

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Posted 8 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. If you require further training at any time please contact us directly. With best wishes from, The CoolCare Team

Posted 8 months ago

“Good and effective system.”

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Posted 9 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy that you find our software suits your needs. With best wishes from, The CoolCare Team

Posted 9 months ago

“My query was answered promptly and the issues were fixed within a reasonable timescale.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Ben is fantastic he listens and really answers the query raised”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Ben and the team. CoolCare is on a mission to deliver a superb customer experience and we are looking separately into rour concerns regarding your training. We will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Easy to use system”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Had initial problems understanding how it worked but now up and running it's all good”

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Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can improve the experience you and all our customers. We will be in touch with you shortly to discuss this with your directly. Regards, The CoolCare Team

Posted 1 year ago

“A good database for keeping resident and staff information collated onto one system”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Good and easy to understand”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Happy with CoolCare software for our Nursing Home. We use it for staff and residents' details, payroll, invoicing and just starting to set up rotas. Good customer service and help from the technical team if we need it.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Pretty much does what you want it to do. Have some issues around getting the reports I would like.”

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Posted 1 year ago

“Good to navigate”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Used daily and now starting to use as part of workload”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Listens to their customers when needed and the staff are very helpful”

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Posted 2 years ago

“absolutely loved what we were able to use on CoolCare 3, very easy to follow and find information needed, just changed over to Coolcare 4 so still finding my feet, I'm sure it will be even better once I fully understand what I'm doing ;-)”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We are confident that once you become aware of CoolCare4 and what it can do for you that you will love this system equally, if not more! We are actively working on developing CoolCare4 all the time to ensure that we bring our customers the best software to assist and empower Care Home Management. Please do not hesitate to contact us if you need anything and we will happily try and help! With best wishes from, The CoolCare Team

Posted 2 years ago

“Prefer cool care 4 to cool care 3”

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Posted 2 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our latest product! We love to continually evolve and the majority of our Development work led by feedback from our valued customers. We are delighted that you prefer Coolcare4 and its newly implemented array of features designed to make your working life easier, as this is what we constantly strive for! With best wishes from, The CoolCare Team

Posted 2 years ago


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews