CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.29

4.3 Rating 140 Reviews

84 %

of reviewers recommend CoolCare

4.3

Based on 140 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

Write Your review

Tell us how CoolCare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't get into the app so far haven't been able to take any holidays”

Helpful Report

Posted 1 month ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on support@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 1 month ago

“I have always having challenges to assess my cool care. I struggle to know what's going on on it.”

Helpful Report

Posted 6 months ago

“I do not feel coolcare is suitable for my setting. I have given feedback, made suggestions asked why issues are happening to be told it’s user error which I do not believe. Training was recently paid for by Vida which has not resolved our issues.”

Helpful Report

Posted 1 year ago

Thank you making time to submit your review! We really appreciate you making the time to share your thoughts on our service at CoolCare. We are currently investigating the issues you have raised with our training team directly. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“The whole system from the development side needs reviewing. Cancelling shifts and reallocating takes time. If you could drag and drop should save time. Not been able to view holiday entitlement for the next year or what others have booked in advance is a nightmare to keep a check on. Yes you can book and it won’t allow you to book over your entitlement but there is no quick glance to what has been booked for the year ahead.”

Helpful Report

Posted 1 year ago

“Was told to complete a request form but it was rejected straight away without consideration”

Helpful Report

Posted 1 year ago

“There is a known BUG in the rota system that seems to be taking an inordinate amount of time to fix. Nobody is taking ownership of this.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are truly sorry to hear that you are not pleased with the service you have received from CoolCare. As advised previously, we need to plan, develop, test and release a fix, hence why we have provided a workaround in the meantime to assist your team as an interim solution. We appreciate your comments and would like to reiterate that we are actively working towards the timescale indicated last week, and do take full ownership to solve this for you. We always try and work alongside all of our customers to achieve what is needed and make life easier in their working environments, as we understand the importance of being able to assimilate data promptly. When we complete an upgrade, we need to find a solution and test to ensure that it doesn't create any issues elsewhere in the system, unfortunately, this can take time. We thank you for your patience in this matter and will confirm when we have finalised an overall solution for you. If you need anything in the meantime, please do not hesitate to contact us. With best wishes from, The CoolCare Team

Posted 2 years ago

“Moved over from CC3 to CC4. The functionality and the reports of CC4 is inferior to CC3. It would seem there is still a lot of development work to do for CC4 to mirror CC3. I wish we were told prior to subscribing to CC4, that we have to build/request specific reports which were already present in CC3. Not sure how long the development process will take but CC4 is not a software I would be choosing right now until it’s fully operational and functional.”

Helpful Report

Posted 2 years ago

Thank you for your review! We are sorry that you feel that CoolCare4 has not lived up to your expectations. CoolCare4 has been designed and built from the ground up as a completely new product, this allowed us to embrace new technology, which enabled many more advanced features for all our valued customers. Our older product would simply add reports as they were requested and over time this meant that there were many variations in CoolCare3. With CoolCare4, we are using more forward-thinking methods, such as adding in a custom report builder. Our team are currently developing an API, which will allow customers to not only report on their data with complete flexibility but also allow them to automate data transfer to and from their other digital systems. If you’d like to start using the Alpha version of our API, please get in touch and we can get you set up right away. We always try and manage customer expectations and we can see that the documents, which highlighted the differences between the systems, were returned and signed. If you would like to provide feedback as to how we could improve these documents or the process, we would love to hear from you, please get in touch with us at Customer.Success@CoolCare4.co.uk or Tel: 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“Since we have transferred from cool care 3 to 4 i have had problems It is very slow most of the time i do not have time to wait 5-10 mins per page change The last two paydays it has totally gone down which is very inconvenient It constantly crashes”

Helpful Report

Posted 2 years ago

Hi Lisa, apologies that you experienced performance problems recently. We have since applied many improvements and you shouldn't experience any further disruptions, please feel free to reach out to your dedicated Customer Success Manager if you have any concerns. We're pleased to say that CoolCare4 is now running faster than ever!

Posted 2 years ago

“Does not meet required standards.”

Helpful Report

Posted 2 years ago

Thank you for your review. It seems the query you raised on our Help Desk had multiple queries / requests within it. We will take a careful look through the feedback provided to you, to see where we could improve the experience for you and all our customers. Should you wish to discuss your views with us directly, please either drop us an email at customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 2 years ago

“Had a lot of problems since I've started using Coolcare, although I do believe it is a good system I've had many teething problems.”

Helpful Report

Posted 3 years ago

“Always deletes my rotas I have completed them, along with being slow and constantly logging me out.”

Helpful Report

Posted 3 years ago

CoolCare is rated 4.3 based on 140 reviews