“I find it times out to quickly, also when doing the pay, there is no way to put the timesheet total report in alphabetical, you can not do a report to see how much annual leave people have.”
“Coolcare4 is really good but it is very slow on the calendar section and takes around 15 seconds just to navigate to another month. The rotas could be easier to set up.”
“We've just migrated from CoolCare3 to CoolCare4 and the whole process has been well managed and virtually seamless. Excellent support and really good training.”
Posted 2 weeks ago
Thank you for your review!
We really appreciate you making the time to share your thoughts on our service at CoolCare . We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better.
With best wishes from,
The CoolCare Team
“The system is very comprehensive in logging staff, hours worked and holidays. Also maintaining residents details. Very user friendly together with a nicely polished VNB.”
“Very helpful staff giving a good customer experience when accessing the help desk.”
Posted 1 month ago
Thank you for your review!
We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better.
With best wishes from,
The CoolCare Team
Thank you for your review!
We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better.
With best wishes from,
The CoolCare Team
“CoolCare is an acceptable system but needs expanding one being a forward button to progress onto the next person without having to go back to the Dashboard”
“Don't feel we've had it long enough to give a fair review. The proof will be when we run our first payroll, which I'm hoping will be end of November.
So far so good...... it's user friendly, help from the trainer and on line chat have been fab.”
“Would like to be able to change to each home when looking reports. For example, if I look at timesheets for Beaumont Hall it would great to just change to that report for another home.
Just a suggestion, otherwise a fantastic system, easy to navigate and the best resource I have.”
“The software is intuitive, easy to use and provides the information an operator needs. It enables us to put relevant controls in place and enforce those systems,”
“Great to have all this information On my phone and PC. Gives me confidence through real time data and all of the checks and balances. Instinctive to use too!”
