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CoolCare Reviews

4.71 Rating 14 Reviews
100 %
of reviewers recommend CoolCare
Company Reviews Product Reviews Info
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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47
Isabella Road

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sandra Hodges
Any additional comments on your Account Management? Always ready and willing to assist.
Any feedback you'd like to give us on our Trainers? We received some initial training which was good, Coolcare offer vast administative package and training in all aspects would prove to be an advantage.
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
How would you rate the service you receive from your Account Manager?
Please write a short review of our Support service. Every issue/problem is dealt with promptly - guidance given on how to gain information from the software is easy to understand. Always a call back to ensure that any problems have been solved. Good service all round.
Which version of CoolCare do you use? CoolCare4
“The tool as a whole is an excellent software. Staff are always ready to assist in any queries or problems that may occur whilst extending and improving the information that we require.”
Helpful Report
Posted 6 days ago
Thank you for your review!

We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better.

With best wishes from,

The CoolCare Team
Posted 6 days ago
Melanie Haslewood
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
How would you rate the service you receive from your Account Manager?
Please write a short review of our Support service. Support Service is excellent. Knowledgeable staff who do everything they can to help
Which version of CoolCare do you use? CoolCare4
“Easy to use and navigate. Support team are really helpful and always on hand if you are struggling with something. Updates happen continuously so they obviously listen to what their clients want.”
Helpful Report
Posted 1 week ago
Thank you for your review!

We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better.

With best wishes from,

The CoolCare Team
Posted 1 week ago
Sharon Waterson
How do you find CoolCare's Support services?
“Problem dealt with very promptly”
1 Helpful Report
Posted 3 weeks ago
Nicki Kilpin
Any feedback you'd like to give us on our Trainers? I think this maybe down to how much training our company request?
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
Please write a short review of our Support service. so far so good thank you
Which version of CoolCare do you use? CoolCare3
“Always seem to be able to find what I'm looking for, if not, the support has always been able to help! I feel we could benefit from it even more than we already are.”
Helpful Report
Posted 3 weeks ago
Brian Bowden
Any feedback you'd like to give us on our Trainers? Very knowledgeable and very well explained in layman's language
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
How would you rate the service you receive from your Account Manager?
Please write a short review of our Support service. Support is always readily available.
Which version of CoolCare do you use? CoolCare4
“Very comprehensive system which allows us to efficiently run our business. It also minimises any discrepancies in calculating staff wages.”
Helpful Report
Posted 1 month ago
Lesley Bear
How do you find CoolCare's Support services?
Which version of CoolCare do you use? CoolCare3
“Completed my request successfully”
Helpful Report
Posted 1 month ago
Kay Paul
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
How would you rate the service you receive from your Account Manager?
Please write a short review of our Support service. See previous comment.
Which version of CoolCare do you use? CoolCare4
“Love the system, so easy to work around/navigate. Suggestion: When I look at a report for one home, training for example, it would be really useful if we could just change homes and look at their training report. At the moment we have to move on to another home and then go on to their training matrix. The same goes for budget vs time sheet and time sheets. As an RD we usually look at all our homes reports at the same time so to just be able to go from home to home would be great.”
Helpful Report
Posted 1 month ago
Diane Gooding
Any feedback you'd like to give us on our Trainers? Patient and helpful.
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
Please write a short review of our Support service. Friendly, helpful and swift.
“Very fast and accurate service. Always very helpful.”
1 Helpful Report
Posted 1 month ago
Lawrence
How do you find CoolCare's Support services?
Please write a short review of our Support service. Takes too long to make changes
“Love the mobile app”
Helpful Report
Posted 2 months ago
Lesley Bear
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
Please write a short review of our Support service. Excellent
“Fast and efficient resolution of issue”
Helpful Report
Posted 3 months ago
Sarah McKeon
How do you find CoolCare's Support services?
“Quick response and problem hopefully sorted”
Helpful Report
Posted 3 months ago
Anonymous
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
How would you rate the service you receive from your Account Manager?
Please write a short review of our Support service. Always helpful and friendly, quick to respond. Suggestion form a bit lengthy
“Very user friendly and has the majority of functionality needed. Few small things could be added to make life easier such as Assessment report Virtual Notice Board sections needs to be more user friendly Ability to sort results by date, name, admission date, home (when looking at care home group information)”
Helpful Report
Posted 3 months ago
Diane Gooding
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
Please write a short review of our Support service. Very helpful
“Friendly, funny and efficient. :)”
Helpful Report
Posted 3 months ago
Elaine Smillie
How do you find CoolCare's Support services?
How has the training been you have received from CoolCare?
How would you rate the service you receive from your Account Manager?
“Excellent service”
1 Helpful Report
Posted 3 months ago
CoolCare is rated 4.71 based on 14 reviews
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