CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.41

4.4 Rating 237 Reviews

87 %

of reviewers recommend CoolCare

4.4

Based on 237 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very user-friendly, has made the payroll process a doddle, especially with the link to Sage payroll, a payroll run now takes seconds rather than days!”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“The issue I was experiencing was dealt with quickly and was resolved in a timely manner. 5 out of 5.”

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Posted 1 week ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 days ago

“Queries are answered quickly”

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Posted 3 weeks ago

Thanks for your review Joanne - it's really appreciated. Best wishes from the CoolCare team

Posted 6 days ago

“quick to answer, friendly helpful service, resolved problem thank you”

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Posted 1 month ago

Thank you so much for your review - we really appreciate it! Best wishes from The CoolCare team

Posted 1 month ago

“I had to phone for help today and a really lovely lady helped me. She was very knowledgable and taught me something new. Thank you”

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Posted 1 month ago

Thanks so much for your review, we really appreciate you taking the time and will pass on your feedback to Sarah. Thank you! With best wishes from The CoolCare team

Posted 1 month ago

“Coolcare is a very good platform that is easy to use and understand”

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Posted 1 month ago

Thank you for your review! We really appreciate taking the time to share your thoughts on CoolCare. We're so pleased you are happy with the product and service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 month ago

“I wish there was a search box on Maintenance section it would make life so much easier”

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Posted 2 months ago

Many thanks for your review of our Support services - we really appreciate. We'll pass your feedback on to our development team. Thanks again Best wishes from The CoolCare team

Posted 2 months ago

“Brilliant - couldn't fault it - so helpful”

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Posted 3 months ago

“Hi, The agents on the live chat are helpful and I am happy with them. I would say that I raised a tickets around 5 or 6 weeks ago and it still has not been resolved.”

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Posted 3 months ago

Thanks for your review. Unfortunately, as we have previously advised, the ticket you refer to has been escalated to our development team and we are unable to provide timescales due the complex nature of the work undertaken. You have signed up to our release note circulation so as soon as further updates are available you will be able to find them in there. Best wishes from The Coolcare team

Posted 3 months ago

“My query was resolved quickly and professionally.”

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Posted 3 months ago

“quries not cleared and closed the ticket”

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Posted 3 months ago

Thanks Rahul Our colleagues have been in touch with you direct and we believe that your query is now resolved. Best wishes from The CoolCare team

Posted 3 months ago

“excellant system”

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Posted 3 months ago

Thanks for your review - we really appreciate it. With best wishes from The CoolCare team

Posted 3 months ago

“Can't get logged in terrible”

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Posted 3 months ago

Hi Joyce Unfortunately, for GDPR reasons, we are unable to reset passwords for members of our customers staff. As advised by our team, you will need to contact your home administrator as they will have the correct permissions to enable you to log in. Regards The CoolCare Team

Posted 3 months ago

“Great App and easy to setup Very impressive”

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Posted 4 months ago

Thanks for your review - we really appreciate it! With best wishes from The CoolCare team

Posted 4 months ago

“alway efficient and prompt with the assistance.”

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Posted 4 months ago

Thank you for your review Christina! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

“Very helful and quick support”

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Posted 4 months ago

Thank you for your review - we really appreciate it. With best wishes from the Coolcare team

Posted 4 months ago

“I received a very quick response and straight forward answer to my query.”

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Posted 4 months ago

Thank you for your review - we rally appreciate you taking the time. Best wishes from The CoolCare team

Posted 4 months ago

“excellent service”

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Posted 5 months ago

Thanks for your review - we really appreciate you taking the time to let us know how you rate our service at CoolCare. Best wishes from the CoolCare team

Posted 4 months ago

“The response time and information was very good”

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Posted 5 months ago

Thanks so much for your review, we really appreciate it. With best wishes from The CoolCare team

Posted 5 months ago

“Very good customer service and response to enquiry.”

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Posted 6 months ago

“GREAT ASSISTANT, THANKOU”

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Posted 6 months ago

Thank you for your review - we really appreciate it! With best wishes from The CoolCare team

Posted 6 months ago

CoolCare is rated 4.4 based on 237 reviews