CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.40

4.4 Rating 231 Reviews

87 %

of reviewers recommend CoolCare

4.4

Based on 231 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very user-friendly, has made the payroll process a doddle, especially with the link to Sage payroll, a payroll run now takes seconds rather than days!”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Brilliant - couldn't fault it - so helpful”

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Posted 2 weeks ago

Posted 1 week ago

“Hi, The agents on the live chat are helpful and I am happy with them. I would say that I raised a tickets around 5 or 6 weeks ago and it still has not been resolved.”

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Posted 2 weeks ago

Thanks for your review. Unfortunately, as we have previously advised, the ticket you refer to has been escalated to our development team and we are unable to provide timescales due the complex nature of the work undertaken. You have signed up to our release note circulation so as soon as further updates are available you will be able to find them in there. Best wishes from The Coolcare team

Posted 2 weeks ago

“My query was resolved quickly and professionally.”

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Posted 3 weeks ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 weeks ago

“quries not cleared and closed the ticket”

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Posted 3 weeks ago

Thanks Rahul Our colleagues have been in touch with you direct and we believe that your query is now resolved. Best wishes from The CoolCare team

Posted 2 weeks ago

“excellant system”

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Posted 3 weeks ago

Thanks for your review - we really appreciate it. With best wishes from The CoolCare team

Posted 2 weeks ago

“Can't get logged in terrible”

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Posted 4 weeks ago

Hi Joyce Unfortunately, for GDPR reasons, we are unable to reset passwords for members of our customers staff. As advised by our team, you will need to contact your home administrator as they will have the correct permissions to enable you to log in. Regards The CoolCare Team

Posted 3 weeks ago

“Great App and easy to setup Very impressive”

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Posted 1 month ago

Thanks for your review - we really appreciate it! With best wishes from The CoolCare team

Posted 1 month ago

“alway efficient and prompt with the assistance.”

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Posted 1 month ago

Thank you for your review Christina! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 month ago

“Very helful and quick support”

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Posted 1 month ago

Thank you for your review - we really appreciate it. With best wishes from the Coolcare team

Posted 1 month ago

“I received a very quick response and straight forward answer to my query.”

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Posted 2 months ago

Thank you for your review - we rally appreciate you taking the time. Best wishes from The CoolCare team

Posted 1 month ago

“excellent service”

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Posted 2 months ago

Thanks for your review - we really appreciate you taking the time to let us know how you rate our service at CoolCare. Best wishes from the CoolCare team

Posted 1 month ago

“The response time and information was very good”

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Posted 2 months ago

Thanks so much for your review, we really appreciate it. With best wishes from The CoolCare team

Posted 2 months ago

“Very good customer service and response to enquiry.”

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Posted 3 months ago

“GREAT ASSISTANT, THANKOU”

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Posted 3 months ago

Thank you for your review - we really appreciate it! With best wishes from The CoolCare team

Posted 3 months ago

“my query was dealt with v efficinetly”

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Posted 3 months ago

Thanks for your review - we appreciate the feedback. Best wishes from The CoolCare team

Posted 3 months ago

“Zack was very helpful regarding a issue on coolcare and helped to resolve the this”

Helpful Report

Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We'll make sure that your feedback is passed on to Zack. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

“Excellent conversation and provided me with exactly the information I required to move my query forward.”

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Posted 4 months ago

“Quick and easy to contacat and information provided solved issue”

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Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare! With best wishes from, The CoolCare Team

Posted 4 months ago

“Sarah was amazing, so knowledgable and helpful, also caring. Once she had fixed the problem, she called me back to make sure that all was well at my end. Really good customer service”

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Posted 4 months ago

Thank you Sarah for taking the time to let us know what you thought of the CoolCare service - we really appreciate it. We'll make sure we pass your feedback on to Sarah. Thanks you and best wishes from The CoolCare team

Posted 4 months ago

“excellant system”

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Posted 4 months ago

Thank you for your feedback - we really appreciate you taking the time to let us know how you rate our service Best wishes from The CoolCare team

Posted 4 months ago

CoolCare is rated 4.4 based on 231 reviews