“Moved over from CC3 to CC4. The functionality and the reports of CC4 is inferior to CC3.
It would seem there is still a lot of development work to do for CC4 to mirror CC3.
I wish we were told prior to subscribing to CC4, that we have to build/request specific reports which were already present in CC3.
Not sure how long the development process will take but CC4 is not a software I would be choosing right now until it’s fully operational and functional.”
Thank you for your review! We really appreciate you taking the time to share your thoughts on our latest product!
We love to continually evolve and the majority of our Development work led by feedback from our valued customers.
We are delighted that you prefer Coolcare4 and its newly implemented array of features designed to make your working life easier, as this is what we constantly strive for!
With best wishes from,
The CoolCare Team
“fantastic service given by Ben and Matt ., who without them , would not be able to navigate this new software
any problems , and we have had many , have been sorted within minutes
these guys should be given a huge pay rise for their customer service rolls”
“Long time user of CC3 just migrated to CC4, which brought problems of all sorts.The very best thing for me - was the help and support I received from Ben Mann.
He was incredibly patient, supportive, professional and knowledgeable. He pitched his support perfectly. I cannot thank him enough. After quite a few problems, it was his tenacity that enabled me to get my financials into Sage.
Thank you Ben.”
“Since we have transferred from cool care 3 to 4 i have had problems
It is very slow most of the time i do not have time to wait 5-10 mins per page change
The last two paydays it has totally gone down which is very inconvenient
It constantly crashes”
Hi Lisa, apologies that you experienced performance problems recently. We have since applied many improvements and you shouldn't experience any further disruptions, please feel free to reach out to your dedicated Customer Success Manager if you have any concerns.
We're pleased to say that CoolCare4 is now running faster than ever!
“We have migrated from CC3 to CC4 recently and it was a fairly easy transition. Some of the older functions were not carried forward to this but still CC4 is more user friendly. They team does listen to feedback and are able to adapt and make changes to help further.”
Thank you for your review. It seems the query you raised on our Help Desk had multiple queries / requests within it. We will take a careful look through the feedback provided to you, to see where we could improve the experience for you and all our customers. Should you wish to discuss your views with us directly, please either drop us an email at customer.success@coolcare4.co.uk or call us on 0113 385 3853.
With best wishes from, The CoolCare Team
Hello Chris,
We're sorry you are experiencing difficulties with CoolCare. We have emailed you to see if we can help but not yet had a response.
We are pleased to inform you however that we have a number of pieces of development work in progress to improve usability for the system and this will become evident soon.
Thank you for your feedback though, we do take it on board and if you would like to contact us, we will help you get the best from the system.
“I find it times out to quickly, also when doing the pay, there is no way to put the timesheet total report in alphabetical, you can not do a report to see how much annual leave people have.”
Hi Diane,
Thank you for your feedback, we're always listening to our customers and releasing improvements based on this every couple of weeks.
For the security timeout, we have to balance the security wanted by the organisation with the experience of the user, I'll take a look into whether this can be adjusted.
As for the Timesheet Totals report, I believe this can be sorted as it's an Excel export, please get in touch with our Support Team who should be able to help with this, if not they'll let me know we may need to make a change.
The same goes for annual leave, we do have a report for this, as well as a dashboard widget to help you keep an eye on those that have a lot left to take, so I'd be interested to find out why this isn't working for you.
Kind Regards,
Leigh Ellis
Technical Director
“Coolcare4 is really good but it is very slow on the calendar section and takes around 15 seconds just to navigate to another month. The rotas could be easier to set up.”
Hi Chelsey,
Thanks, we like to think it's pretty good too, and are always making it better, so thanks for the feedback, we do listen to it and are constantly making improvements based on it.
We're planning to improve the load times across the whole product over the next couple of months, so you should see the effects of this in the calendar soon. We're also looking to improve the calendar loading specifically.
Kind Regards,
Leigh Ellis
Technical Director
“We've just migrated from CoolCare3 to CoolCare4 and the whole process has been well managed and virtually seamless. Excellent support and really good training.”
Thank you for your review!
We really appreciate you making the time to share your thoughts on our service at CoolCare . We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better.
With best wishes from,
The CoolCare Team
