CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.43

4.4 Rating 246 Reviews

87 %

of reviewers recommend CoolCare

4.4

Based on 246 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very user-friendly, has made the payroll process a doddle, especially with the link to Sage payroll, a payroll run now takes seconds rather than days!”

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Posted 4 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

“Very good customer service.”

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Posted 2 weeks ago

Thanks so much for your review, we really appreciate you taking the time to let us know what you thought of our service. Thank you! With best wishes from the CoolCare team

Posted 1 week ago

“Question answered in a timley manner and instructions to solve my query were answered clearly.”

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Posted 2 weeks ago

Thanks so much for your review, we really appreciate you taking the time to let us know about the service you received from CoolCare. Thank you! With best wishes from The CoolCare team

Posted 2 weeks ago

“Very helpful and friendly.”

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Posted 2 weeks ago

Thanks so much for your review -we really appreciate it! With best wishes from The CoolCare team

Posted 2 weeks ago

“Very helpful and explained fully what to do in the event it does not resolve the issue.”

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Posted 3 weeks ago

Thanks for your review- we appreciate it. Best wishes from The CoolCare team

Posted 3 weeks ago

“I was expecting a call back, but in the end I phoned again the next day. However Sarah was very helpful and we sorted the issue. Thanks to her.”

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Posted 4 weeks ago

Thanks for your review - we appreciate you taking the time to let us know about the service you received from the CoolCare team

Posted 3 weeks ago

“Excellent service and the issue resolved very quickly.”

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Posted 1 month ago

Thanks for your review Jacqui- we appreciate you taking the time to let us know about the service you have received from us, we pride ourselves on offering the best service that we can. Thank you. Best wishes from The CoolCare team

Posted 1 month ago

“My experience of the support i received through coolcare was excellent. i feel cool care itself could be simpler to operate. Many thanks.”

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Posted 2 months ago

Thank you for taking the time to let us know your thoughts on the CoolCare product and service- we really appreciate it. With best wishes from The CoolCare team

Posted 1 month ago

“Very good support”

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Posted 2 months ago

Thanks for your review- we really appreciate it Best wishes from the CoolCare team

Posted 1 month ago

“..... .... .... .... .... .... ..... .... ..... ..... ....”

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Posted 2 months ago

Thanks for your review!

Posted 2 months ago

“The issue I was experiencing was dealt with quickly and was resolved in a timely manner. 5 out of 5.”

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Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

“Queries are answered quickly”

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Posted 3 months ago

Thanks for your review Joanne - it's really appreciated. Best wishes from the CoolCare team

Posted 3 months ago

“quick to answer, friendly helpful service, resolved problem thank you”

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Posted 4 months ago

Thank you so much for your review - we really appreciate it! Best wishes from The CoolCare team

Posted 4 months ago

“I had to phone for help today and a really lovely lady helped me. She was very knowledgable and taught me something new. Thank you”

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Posted 4 months ago

Thanks so much for your review, we really appreciate you taking the time and will pass on your feedback to Sarah. Thank you! With best wishes from The CoolCare team

Posted 4 months ago

“Coolcare is a very good platform that is easy to use and understand”

Helpful Report

Posted 4 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on CoolCare. We're so pleased you are happy with the product and service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

“I wish there was a search box on Maintenance section it would make life so much easier”

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Posted 5 months ago

Many thanks for your review of our Support services - we really appreciate. We'll pass your feedback on to our development team. Thanks again Best wishes from The CoolCare team

Posted 5 months ago

“Brilliant - couldn't fault it - so helpful”

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Posted 6 months ago

“Hi, The agents on the live chat are helpful and I am happy with them. I would say that I raised a tickets around 5 or 6 weeks ago and it still has not been resolved.”

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Posted 6 months ago

Thanks for your review. Unfortunately, as we have previously advised, the ticket you refer to has been escalated to our development team and we are unable to provide timescales due the complex nature of the work undertaken. You have signed up to our release note circulation so as soon as further updates are available you will be able to find them in there. Best wishes from The Coolcare team

Posted 6 months ago

“My query was resolved quickly and professionally.”

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Posted 6 months ago

“quries not cleared and closed the ticket”

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Posted 6 months ago

Thanks Rahul Our colleagues have been in touch with you direct and we believe that your query is now resolved. Best wishes from The CoolCare team

Posted 6 months ago

“excellant system”

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Posted 6 months ago

Thanks for your review - we really appreciate it. With best wishes from The CoolCare team

Posted 6 months ago

CoolCare is rated 4.4 based on 246 reviews