CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.29

4.3 Rating 140 Reviews

84 %

of reviewers recommend CoolCare

4.3

Based on 140 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to know how to actually speak to someone with any issues.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team"

Posted 1 month ago

“Plenty of pages however reports could be better and more unique to us as a business”

Helpful Report

Posted 8 months ago

“I would like a drop down menu for residents and staff rather than having to come out of each staff record and go back into it.”

Helpful Report

Posted 10 months ago

Thank you for your review! We really appreciate you making the time to share your 4 star review regarding our individual Support / Training and CS services at CoolCare. We're pleased you are happy with the services you are receiving from us. Whilst CoolCare is on a mission to deliver a superb customer experience and we strive to find ways to make our products and services even better, you feedback needs to be sent directly to our support team for them to see it. With best wishes from, The CoolCare Team

Posted 10 months ago

“As a system, it largely meets our needs but not completely. I feel there are certain basic expectations lacking, which is surprising.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not fully happy with our product and services. So we can continue to improve the experience for you and all our customers, if you are willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 1 year ago

“It would appear the service needs more adjustements”

Helpful Report

Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 1 year ago

“Some functions are very drawn out eg putting shifts onto rota - would be helpful to only click once into employee and select shifts just like careblox”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for your feedback and we are sorry there are areas of the software that you do not find as intuitive as you would like. We are continually updating our products and we will take your feedback on board as a way to improve your experience while using CoolCare. If you need anything in the meantime, please do not hesitate to contact us. Please also note that you can also contact Customer.Success@CoolCare4.co.uk or call us on 0113 385 3853 going forwards if you have any further queries. With best wishes from, The CoolCare Team

Posted 2 years ago

“"Calendar" and "timesheets" are separate, so if I want to change a shift a staff member has clocked in for to a training shift, I have to wait for the Calendar to load, put it in on the calendar, then wait for Timesheets to load, to adjust the hours. Surely there should be a way to just put in Training hours or Holiday hours or Absence hours ON the Timesheet itself. Sickness reports could be more comprehensive, like being able to tell me a staff member has been off for a whole week, without taking up so many pages. I think the team however are very supportive, helping me fix the fob machine one time.”

Helpful Report

Posted 2 years ago

“I find it times out to quickly, also when doing the pay, there is no way to put the timesheet total report in alphabetical, you can not do a report to see how much annual leave people have.”

Helpful Report

Posted 3 years ago

Hi Diane, Thank you for your feedback, we're always listening to our customers and releasing improvements based on this every couple of weeks. For the security timeout, we have to balance the security wanted by the organisation with the experience of the user, I'll take a look into whether this can be adjusted. As for the Timesheet Totals report, I believe this can be sorted as it's an Excel export, please get in touch with our Support Team who should be able to help with this, if not they'll let me know we may need to make a change. The same goes for annual leave, we do have a report for this, as well as a dashboard widget to help you keep an eye on those that have a lot left to take, so I'd be interested to find out why this isn't working for you. Kind Regards, Leigh Ellis Technical Director

Posted 3 years ago

“Coolcare4 is really good but it is very slow on the calendar section and takes around 15 seconds just to navigate to another month. The rotas could be easier to set up.”

Helpful Report

Posted 3 years ago

Hi Chelsey, Thanks, we like to think it's pretty good too, and are always making it better, so thanks for the feedback, we do listen to it and are constantly making improvements based on it. We're planning to improve the load times across the whole product over the next couple of months, so you should see the effects of this in the calendar soon. We're also looking to improve the calendar loading specifically. Kind Regards, Leigh Ellis Technical Director

Posted 3 years ago

CoolCare is rated 4.3 based on 140 reviews