CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.40

4.4 Rating 232 Reviews

87 %

of reviewers recommend CoolCare

4.4

Based on 232 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a lot of problems since I've started using Coolcare, although I do believe it is a good system I've had many teething problems.”

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Posted 5 years ago

“It was a pleasure working with Cool Care team. Great experience”

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Posted 5 years ago

“..........”

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Posted 5 years ago

“CoolCare is an acceptable system but needs expanding one being a forward button to progress onto the next person without having to go back to the Dashboard”

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Posted 5 years ago

“The staff at Cool Care are very friendly and helpful. It is a pleasure working with them.”

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Posted 5 years ago

“Don't feel we've had it long enough to give a fair review. The proof will be when we run our first payroll, which I'm hoping will be end of November. So far so good...... it's user friendly, help from the trainer and on line chat have been fab.”

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Posted 5 years ago

“Would like to be able to change to each home when looking reports. For example, if I look at timesheets for Beaumont Hall it would great to just change to that report for another home. Just a suggestion, otherwise a fantastic system, easy to navigate and the best resource I have.”

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Posted 5 years ago

“Always deletes my rotas I have completed them, along with being slow and constantly logging me out.”

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Posted 5 years ago

“The software is intuitive, easy to use and provides the information an operator needs. It enables us to put relevant controls in place and enforce those systems,”

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Posted 5 years ago

“Great to have all this information On my phone and PC. Gives me confidence through real time data and all of the checks and balances. Instinctive to use too!”

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Posted 5 years ago

“Good but too many steps to get to the ultimate area,”

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Posted 5 years ago

“Great support and simple interface. Lags a bit at times but nothing that distracts with work.”

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Posted 5 years ago

“Mat was a good support”

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Posted 5 years ago

“Excellent service, friendly staff. Would recommend this system.”

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Posted 5 years ago

“Although my workplace do not utilise all the functions available what we access is easy to use and navigate. It is just a pity that the upgraded basic functions of coolcare 4 are not cascaded down to coolcare 3 which is what we use at work.”

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Posted 5 years ago

Thank you for making the time to send us your feedback Pippa. It's great to hear you find CoolCare3 easy to use and navigate and our Support team helpful. CoolCare4 is our new software which uses lighter, web based technologies. If you would like to discuss CoolCare4 in more detail, please contact us directly. We really do want your experience to be the best it can be.

Posted 5 years ago

“Still quite new to the system and initially had a few teething problems CoolCare were fantastic at resolving all of them and listened to what we needed and helped us through it, we now have a system that works so well for us and the support from CoolCare was amazing.”

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Posted 5 years ago

“Training was given on line. Face to face would have been more ideal.”

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Posted 5 years ago

Thank you for making the time to send us your feedback Tracey. We really miss popping out to see our customers and seeing their amazing care home in action. Safety has to come first though and we cannot provide face to face training during the current Covid-19 social distancing rules. We do not want to risk the health of our customers and the residents within their care home, or our own staff. Please be assured our Trainer and our Support team are still available via email and telephone, to support you Monday to Friday 9am to 5pm should you need any further support. We can also provide you with further online training if necessary and if there is anything we can do to improve the experience of our remote training then please contact us directly to discuss this in more detail. We really do want your experience to be the best it can be.

Posted 5 years ago

“Quick, professional and polite.”

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Posted 5 years ago

“The tool as a whole is an excellent software. Staff are always ready to assist in any queries or problems that may occur whilst extending and improving the information that we require.”

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Posted 5 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 5 years ago

“Easy to use and navigate. Support team are really helpful and always on hand if you are struggling with something. Updates happen continuously so they obviously listen to what their clients want.”

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Posted 5 years ago

CoolCare is rated 4.4 based on 232 reviews