Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.41

“Online chat is a great support service. Accurate information and excellent resources given.”

Posted 6 months ago

Thank you for your review - we really appreciate you taking the time to give us your feedback. With best wishes from The CoolCare team

Posted 6 months ago

“Useful and rapid support.”

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Posted 6 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

“Coolcare is a brilliant system, easy to navigate and have all the information for multiple sites in one place.”

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Posted 6 months ago

Thank you so much for your review - we really appreciate you taking the time. With best wishes from The CoolCare team

Posted 6 months ago

“Brilliant product, fantastic support! Smooth experience from start to finish!”

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Posted 7 months ago

Thank you so much for taking the time to let us know how you rate our service- we really appreciate it. Many thanks and best wishes from the CoolCare team

Posted 6 months ago

“The person i spoke to was prompt in giving me answers and was very helpful.”

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Posted 7 months ago

Thank you so much for your feedback - we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 7 months ago

“Quick repsonse and follow up to issues i was having. Very supportive.”

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Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Thank you for answering my query so efficiently”

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Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“My issues is still not resolved”

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Posted 8 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. We've been back in touch directly to follow this up with you. Best wishes from The CoolCare team

Posted 8 months ago

“recommend CoolCare”

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Posted 8 months ago

Hi Gemma Thank you so much for taking the time to let us know your feedback on the service you have received from CoolCare. Thank you with best wishes from the CoolCare team

Posted 8 months ago

“Called for support and was assisted very promptly.”

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Posted 8 months ago

Thank you so much for your feedback, we really appreciate you taking the time to let us know your thoughts and we're delighted you are pleased with our service. Best wishes from The CoolCare team

Posted 8 months ago

“dealt quickly with my query & resolved my issue”

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Posted 8 months ago

Thanks for your feedback - we really appreciate you taking the time to let us know and we will make sure it goes back to our teams. Best wishes from The CoolCare team

Posted 8 months ago

“Help provided was good and in proper way. The waiting time to connect is very long. Usually 8-10 minutes.”

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Posted 9 months ago

Thanks for your review - we really appreciate you taking the time. We will investigate further on your comments about waiting times - we do monitor those on an ongoing basis and our average waiting time is around 2 minutes - so we can only apologise that you have had to wait longer than that. We do try very hard to deliver the best service possible to our customers. Best wishes from The CoolCare team

Posted 9 months ago

“The person I spoke to was very helpful.”

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Posted 9 months ago

Thanks so much for your review - we really appreciate it. Best wishes from The CoolCare team

Posted 9 months ago

“They resloved my problem.”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 9 months ago

“Very unhappy with the lack of communication. Original issue reported via chat at 9am Monday and advised a ticket would be raised. No further communication so I contact CC helpline at lunchtime and am left holding for a call handler to answer for a very long time. When I finally get through, my support ticket hasn't been raised as it wasn't noted where I had called from! As the afternoon progreesed, still no update on the situation and impossible to get an answer from the support line and emails went unanswered. I called again approx 3.30pm as needed to provide my company with an answer as to when they can expect me to complete the previous weeks' payroll and end up holidng again for over half an hour. When I finally speak to someone I'm told that there is nothing CC can do and we've just got to wait. Very bad customer service”

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Posted 9 months ago

Hi Suzanne Thank you for taking the time to provide us with your feedback and we can only apologise that you have been disappointed with the service that you feel you have received. This falls far below the service standards we would expect to deliver. We will come back to you directly with more information relating to your experience. Just to let you know that our standard service level agreement on our Support desk is 10 days, however we always endeavour to deal with any tickets as soon as possible and our current resolution times average 2 working days. If you would like to discuss anything further then please don't hesitate to contact us on customer.success@coolcare4.co.uk or 0113 385 3853. Apologies once again and we would like to take this opportunity to reassure you that we will continue to work hard to deliver a great service at all times. Regards On behalf of the CoolCare team

Posted 9 months ago

“Proactive customer service team, great work McCauley”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 9 months ago

“Super helpful and quick responses :)”

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Posted 10 months ago

Thanks for your feedback Dawn - we're delighted you were happy with the service that you received. With best wishes from The CoolCare team

Posted 10 months ago

“replied immediatley with an excellent solution”

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Posted 10 months ago

Thank you for your feedback Sarah - we really appreciate you taking the time to let us know about your experience - we're really pleased you are happy with the service you received. Thank you! Best wishes from The CoolCare team

Posted 10 months ago

“Contacted CoolCare for an invoice printing problem. Excellent service provided to correct our problem was given by the CoolCare customer service department.”

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Posted 10 months ago

Thank you so much for taking the time to send us your feedback - we're really pleased that you were happy with the service you received. We'll make sure to pass your comments on to Sarah. Thank you! Best wishes from The CoolCare team

Posted 10 months ago

“I think it is a fantastic product and really easy to use. Saved me thousands of pounds in time saved”

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Posted 10 months ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews