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CoolCare Reviews

4.3 Rating 141 Reviews

84 %

of reviewers recommend CoolCare

Company Reviews

Product Reviews

4.3

Based on 141 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and easy to understand”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Happy with CoolCare software for our Nursing Home. We use it for staff and residents' details, payroll, invoicing and just starting to set up rotas. Good customer service and help from the technical team if we need it.”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Been using Coolcare Software for many years having initially started with CoolCare 3 and now moving to CoolCare 4. It is a great tool for managing Staff and Residents and the reports we can get and information at our fingertips is invaluable in a busy Care Home Group Always on hand is we have any issues and quick to sort out any issues”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“The whole system from the development side needs reviewing. Cancelling shifts and reallocating takes time. If you could drag and drop should save time. Not been able to view holiday entitlement for the next year or what others have booked in advance is a nightmare to keep a check on. Yes you can book and it won’t allow you to book over your entitlement but there is no quick glance to what has been booked for the year ahead.”

Posted 1 year ago

“Company are always there to lend a hand, very polite and efficient. thank you”

Posted 1 year ago

“Pretty much does what you want it to do. Have some issues around getting the reports I would like.”

Posted 1 year ago

“Was told to complete a request form but it was rejected straight away without consideration”

Posted 1 year ago

“We have been using Coolcare for over a year now, and have found it a really easy system to use. We use it for Residents and Staff payroll and it has been amazing. The sales support is really helpful with online chat and any issues that we have are sorted out promptly.”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Good to navigate”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Used daily and now starting to use as part of workload”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“As a system, it largely meets our needs but not completely. I feel there are certain basic expectations lacking, which is surprising.”

Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not fully happy with our product and services. So we can continue to improve the experience for you and all our customers, if you are willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 1 year ago

“Very user-friendly, has made the payroll process a doddle, especially with the link to Sage payroll, a payroll run now takes seconds rather than days!”

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“The app is good; it had a few issues at the beginning but it seems like those issues have been resolved. The customer/support team are very helpful when you call them. They seem to be patient, they make sure that any problem or issue you may have is resolved or dealt with. I have used similar apps before but CoolCare is much better. It does everything I need, as a manager.”

Posted 1 year ago

Thank you for your review. We are sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience for you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer. Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 1 year ago

“It would appear the service needs more adjustements”

Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 1 year ago

“Listens to their customers when needed and the staff are very helpful”

Posted 2 years ago

“Some functions are very drawn out eg putting shifts onto rota - would be helpful to only click once into employee and select shifts just like careblox”

Posted 2 years ago

Hello Angela, Thank you for your feedback and we are sorry there are areas of the software that you do not find as intuitive as you would like. We are continually updating our products and we will take your feedback on board as a way to improve your experience while using CoolCare. If you need anything in the meantime, please do not hesitate to contact us. Please also note that you can also contact Customer.Success@CoolCare4.co.uk or call us on 0113 385 3853 going forwards if you have any further queries. With best wishes from, The CoolCare Team

Posted 2 years ago

“excellent”

Posted 2 years ago

“Always helpful and efficient”

Posted 2 years ago

“"Calendar" and "timesheets" are separate, so if I want to change a shift a staff member has clocked in for to a training shift, I have to wait for the Calendar to load, put it in on the calendar, then wait for Timesheets to load, to adjust the hours. Surely there should be a way to just put in Training hours or Holiday hours or Absence hours ON the Timesheet itself. Sickness reports could be more comprehensive, like being able to tell me a staff member has been off for a whole week, without taking up so many pages. I think the team however are very supportive, helping me fix the fob machine one time.”

Posted 2 years ago

“Excellent , thank you”

Posted 2 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

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CoolCare is rated 4.3 based on 141 reviews