“Nice & Simple to use. But the links when I was ready to take out the policy didn't work. Date hadn't expired. Tried to ring Swinton who has the best price/ policy but couldn't get through by phone. So ended up having to fine elsewhere.”
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“Got my insurance through you last year and was very happy with it, however when coming to renew the price had increased by nearly £100 pounds.
On returning to compare .com we found an insurance with Aviva get a lesser price which offered more.”
Hello Mary,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, please can you confirm you completed the motorhome quote form here: https://www.confused.com/caravan-insurance/motorhome
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
“Hi thought you were great, never went through with your insurance companies quote's thought they were too high, but will always use you.Have a nice day.”
Hello,
Thank you for leaving your review.
I’m sorry to hear you have been charged twice.
As we’re a comparison site, we do not process any payments, we are unable to provide any refunds.
Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website.
I hope this helps explain the matter.
Jess, Confused.com Representative
