“Checked out your website and was going to perch’s insurance as it was a good price
Only to find when I went to the insurance website they had put the price up by £60. But went back on you website and it was still £60 less I was not impressed”
Hello Peter,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Peter. We hope to hear from you soon.
Ka, Confused.com Representative
“I saved around £250 using Confused.com it was so easy to use as all my vehicle info was already saved from previous years. I just had to choose the policy that was suitable for me. Many thanks.”
“I have used Confused.com for year to find the best value insurance. I found last year's insurer renewal to be greatly inflated when I wanted simple changes ( like change of occupation ). This year Confused.com lead me to Yoga Insurance who were very competitive, once they sorted their website error! I now look forward to receiving my£20 Sainsbury's voucher from Confused.com!Thanks.”
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
