“Web site kept freezing on me then throwing me back to the start when I finally got to the end it gave me quotes then you had to got to the insurers web site and re add some of the add ons like no claims protection and legal support which then hiked the price up even though I had added these in on the confused.com. I wasted my time as going direct with another insurer that confused don't use was a lot cheaper.”
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Alicia, Confused.com Representative
