Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,478 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy to use, much better price than renewing direct”

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Posted 1 month ago

“I found the site straightforward to use and it enabled me to get a reasonable deal on my home insurance, also saving time on shopping around.”

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Posted 1 month ago

“Confused.com gave competitive quotes simple and easy to purchase”

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Posted 2 months ago

“Seriously helped me to select the most suitable home insurance.”

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Posted 2 months ago

“Really quick to look through the various offers. Beat my current insurer's price hands down and you get free coffee for a year and a £20 shopping voucher. What's not to like!”

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Posted 2 months ago

“often the quote shown is not the actual price when clicking through to the quoters website. at the weekend, one quote of £280 ended up being over £600”

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Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 1 month ago

“Simple and great results”

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Posted 2 months ago

“Very easy to use”

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Posted 2 months ago

“Easy to use, easy to see deals on offers. Very accurate on pricing. Able to compare deals.”

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Posted 2 months ago

“Quick and easy 80+ selections, top 5 excellent value”

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Posted 2 months ago

“I found that it was easy to use and quicker to find what I was looking for. It was easy to compare the prices too. 😃”

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Posted 2 months ago

“The adviser was knowledgeable and helpful”

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Posted 2 months ago

“Saved me some time”

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Posted 2 months ago

“great app rewards and cheap insurance”

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Posted 2 months ago

“I'm glad I used Confused.com to compare Home Insurance quotes. I carry check always a way a head. This time I saved almost a half of the price proposed by my previous year insurer (fun fact the insurance is the the same company, however, the admin is different :)), and I took the enhanced option. I compared features on both policies and both are quite identical.”

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Posted 2 months ago

“On the Confused.com site, it quoted £245. When I went to confirm and pay, it said the cost would be £500+. I've always used comparison sites, including Confused.com, and never experienced this before. I did buy from another company on the site, and that went through as quoted.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 2 months ago

“My home insurance was due for renewal on 2nd February and I’ve used confused.com many times to get comparable quotes and been satisfied that this is the site I take up my replacement insurance with!”

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Posted 2 months ago

“Very helpful and efficient service”

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Posted 2 months ago

“Good choice of offers, from the very cheap to the top of the range. Easy to search.”

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Posted 2 months ago

“Very straightforward”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,478 reviews