“Straight forward and easy to use. If you've already entered previous information it is stored and you can then check and adjust to reflect changed requirements otherwise it just updates your quotes. If you are after the cheapest quote that's fine but check what you are getting as the cheapest do not always include everything you might want. Also it only sends you the cheapest quotes and you really need to look beyond that as some quotes are only slightly more expensive but give you a hell of a lot more cover”
“Although my address was verified and I got home insurance through it, when I tried to log on and get my rewards you cannot find my address, I cannot claim my voucher”
Hello Lee,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue when trying to claim a reward. I've reached out to you directly to try and resole the problem.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“Quotes excellent as usual information already on the system so only a few tweaks needed if required, will continue to use the company for my car insurance when due.
Rewards also a good idea for customer loyalty.”
“I was asked to renew my house insurance long before it was due. The pressure was put on me to do it quickly, which I did. I dont know any more. Where did the money go? Now my house is doubly insured. Ill probably have to cancel this one.”
Hello,
Thank you for leaving your review.
I’m sorry to hear you haven’t received your policy documents or payment confirmation after purchasing.
As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents.
Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website.
Please note that renewal reminders are based on information you have previously entered onto the website, if nothing has changed since last time then we will generate automatic renewal quotes based on that previously entered information.
We cannot guarantee that your circumstances have not changed since you last used Confused.com. We would encourage all customers to double check the information on your reminder is up to date and accurate before proceeding to purchase a policy.
I hope this helps explain the matter.
Dan, Confused.com Representative
“It's a nice idea, but it didn't really help - except that it reminded me that I needed change insurers. The insurer suggested weren't really appropriate to my needs (the recomendations seemed to be based on price alone, and, anyway, the price 'quoted' was much lower than the final quote would have been).
In the end, I still had to do what I would have done anyway, and carry out my own research - checking and comparing 'best of' guides, comparing cover offered, exclusions, excesses, etc.”
