Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,454 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best option this time.”

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Posted 1 year ago

“The deep link between confused and the partner company didn't work. When I rang the parent company lots of the information wasn't correct or hasn't transferred. Spent an hour on the phone correcting”

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Posted 1 year ago

“should have gone with u”

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Posted 1 year ago

“Very complicated but I found it useful and made use of it this year.”

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Posted 1 year ago

“The web page was easy to navigate plus it provided competitive quotes thank you.”

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Posted 1 year ago

“The guy was most helpful when I called”

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Posted 1 year ago

“It’s easy to select”

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Posted 1 year ago

“Generally do not make recommendations. However website came up with some reasonable quotes that were less than my renewal so progressed one quote to buying a new policy”

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Posted 1 year ago

“Has always been my go-to comparison site and I’ve bought several vehicle policies in recent months, then my home insurance. The £20 Rewards are a useful bonus. I was irritated to find they’d decided buying multiple policies and hence claiming multiple, verifiable purchase, rewards was ‘suspicious’ and therefore blocked access without telling me. Reinstated upon complaining, but I shouldn’t have had to. Not happy.”

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Posted 1 year ago

“It's cheaper than the competition”

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Posted 1 year ago

“The Gift given with the purchase of insurance is not easily avaiable”

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Posted 1 year ago

“I got 2 quotes from Admiral, one for home and one for car. I did not need the car insurance and tried several times to re log in to just take home insurance. but i could not, it would not let me just go for home, as included was the car insurance so had to telephone Admiral, and had to spend 45mins going through all again. the lady at Admiral is putting in a complaint. Also i missed the free benefit for going through Confused, i was going to go for the £20 Halfords voucher. Kind regards, Brian”

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Posted 1 year ago

“The application process was very good with helpful staff easily available to talk to - i had a technical issue to sort and I just couldn’t find the answer online and it wasn’t there and I had to communicate with them. As to whether they’re a good company who pay claims I have no idea as I’ve never had to claim from them or any other policy for 40 years of having home insurance.”

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Posted 1 year ago

“Kept asking me to renew while I was away, on holiday, only to find out that I was, as I thought, on automatic renewal. Don't these brokers know their customers?”

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Posted 1 year ago

“Retrieving previous quotes not easy or perhaps not possible without starting back at the beginning.”

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Posted 1 year ago

“i am not convived i get the best quoates”

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Posted 1 year ago

“Gave me a low figure to aim for”

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Posted 1 year ago

“It took me several hours to get through to the link on the website to contact the company I’d chosen”

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Posted 1 year ago

“Helped me to save £200 on home/buildings insurance”

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Posted 1 year ago

“Well I couldn’t actually book insurance as the forwarding insurance company website wouldn’t connect properly and it relies on internet and in an area that’s difficult coverage i wasn’t able to complete my request”

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Posted 1 year ago

Confused.com - Home Insurance is rated 4.6 based on 61,454 reviews