Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 236,863 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 236,863 reviews

Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a good website easy to follow and helpful”

Helpful Report

Posted 2 months ago

“Easy to use and reduced my premium by over 100 pounds”

Helpful Report

Posted 2 months ago

“When for what i thought would be a good one to use and after day of ringing couldn't insure me!”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy or advising why an insurer was no longer able to provide cover. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 months ago

“So convenient and saves a lot of time.”

Helpful Report

Posted 2 months ago

“You found me the best price”

Helpful Report

Posted 2 months ago

“Sort it in 15 minutes”

Helpful Report

Posted 2 months ago

“Confused is completely right. I have found a quotation via uswitch From quote me happy Unfortunately, I cannot find a way of extracting the quote.You have given me a thorough number to call but they could not help me because they tell me it has to be done online. What an absolute waste of my time.I am very confused”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 months ago

“Easily found a company I felt comfortable with at a reasonable price. Information well presented on levels of coverage so I could find my balance between cost and coverage. Detailed information.”

Helpful Report

Posted 2 months ago

“there was an apparent disconnect between the contents of your form and what got transferred to the insurer. This occupied two hours of my time and tested my Buddhist patience significantly.”

Helpful Report

Posted 2 months ago

“Saved £285 using Confused compared to my renewal for the same standard of cover. What more can I say!”

Helpful Report

Posted 2 months ago

“Super sorted in one click”

Helpful Report

Posted 2 months ago

“I liked the last app best. Was easier to look at.”

Helpful Report

Posted 2 months ago

Hello Jill, Thank you for taking the time to leave a review. I’m sorry to hear the latest app isn’t as easy to navigate as the previous version. We’re always looking to improve, and your feedback about the design is valuable. If you’d like, please share any specific aspects you found harder to use so we can pass them to the product team. You can contact our customer support team via our contact page. Kind regards, Jess, Confused.com Representative.

Posted 2 months ago

“The only way”

Helpful Report

Posted 2 months ago

“Great service, easy to compare quotes with all the relevant details of what is included in the price.”

Helpful Report

Posted 2 months ago

“The questions asked and examples in the website was understanding and ok to answer. Also navigating through the website was good and clear thanks.”

Helpful Report

Posted 2 months ago

“No fuss quick and easy”

Helpful Report

Posted 2 months ago

“Site was easy to follow , found a cheap insurance.”

Helpful Report

Posted 2 months ago

“I was led to into a fraudulent and false quagmire by the quotes turning out to be false. I entered precisely what coverage I wanted and got a reasonable quote but then when I clicked through to AXA and or Swiftcover immediatly they were £100 or £80 more. This is not a price comparison site it is just a con. AXA say this is your fault not theirs”

Helpful Report

Posted 2 months ago

Hello Tom, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email. I’m very sorry for any inconvenience this has caused you, Tom. We hope to resolve this for you soon. Jess, Confused.com Representative

Posted 2 months ago

“Although the site was easy to navigate the options offered did not suit our requirements”

Helpful Report

Posted 2 months ago

“it was easy too use but as all ways its when you sellect and you have too add this and that price goes up that i do not like”

Helpful Report

Posted 2 months ago

Confused.com - Car Insurance is rated 4.5 based on 236,863 reviews