Thanks for leaving your review as your feedback is really important to us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“The car insurance quote, originally shown, turned out to be almost double.
This could be the fault if the insurance company rather than confused. Com.
I did not proceed with the quote!”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
“onfused.com is a useful comparison website that helps you find quotes for car, home, and other types of insurance. The platform is easy to use and shows multiple options from different insurers in one place, which can help save time and money.
However, the experience isn’t always perfect. Sometimes the final price changes when you go to the insurer’s website, and the rewards or cashback offers can be difficult to claim. Because of this, it’s still worth checking other comparison sites before making a final decision.
Overall, Confused.com is a decent tool for comparing insurance, but it may not always provide the cheapest deal or the smoothest experience.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
“Very informative giving a wide selection of quotes from which to select. Would happily recommend to family and friends. Still contemplating which policy to have.”
“I had a great experience with Confused.com for car insurance. The whole process of getting insured was incredibly easy and straightforward. The application was simple to complete, and I was able to get my policy set up very quickly without any stress or confusion.
The pricing was also very competitive. Overall, it’s a reliable and hassle-free service. I would definitely recommend this company to anyone looking for quick, simple, and trustworthy car insurance.”
“Ok, as far as it goes, but each insurer has even more questions which becomes very time consuming. Also impossible to find an insurer that you can speak to. Chatbot takes for ever before you can speak to a human being.
Wanted to insure 2 cars but only Admiral offered multi car cover and it turns out to be even more expensive! Ended up insuring through a broker.”
