“Website was easy to use, quotes were very competitive, however on occasion I had to ring the insurer direct as the link through to them kept saying something had gone wrong. So unfortunately although I did purchase a policy I will miss out on your amazing benefits.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
“I was given a quote £40 more expensive than the original quote because I delayed for a few days. The reason I delayed was because it was impossible to pay through the portal the first time round. I managed to navigate through the complex process the second time by answering silly unnecessary questions which eventually enabled me to pay and get my insurance.”
Hello Anne,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“I feel that there are plenty of group companies working on behalf of Individual Insurance companies and Comfused.com do there upmost to provide the cheapest quotes.”
