Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 210,957 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 210,957 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“I would definably recommend confused.com”

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Posted 1 day ago

“Very competitive quotes”

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Posted 1 day ago

“All of my car details and previous insurance choices were pre-loaded, so switching insurer could not be simpler”

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Posted 1 day ago

“Perfect 👌 I’m so excited to get this one”

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Posted 1 day ago

“Straight forward, no problem. Like the fact you offer multi choice so I get to choose”

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Posted 1 day ago

“The woman Fay that we were put through to,told us the the insurance would cost £697 she spent time asking me lots of questions and and then did not ring back when she said she would. We had to ring again and we spoke to a very nice professional man and he checked and the price was meant to be over £800, and so we had to decline. He was very apologetic and pleasant but it was not his fault the lady Fay had given us the wrong price.”

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Posted 1 day ago

Hello, Thank you for leaving your review. I'm sorry to hear had this experience but please be aware confused.com do not operate a phone service so you would not have been speaking to representatives of confused.com. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 day ago

“In my opinion always comes up with good prices”

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Posted 1 day ago

“Easy and efficient to use”

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Posted 1 day ago

“Very satisfying outcome Thank you.”

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Posted 1 day ago

“Confused.com saved me more than £500.”

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Posted 1 day ago

“Quick and easy to get round the site”

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Posted 1 day ago

“Pleased with service and quotes, not sure how I claim the free Greggs drinks.”

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Posted 1 day ago

“Does what it says on the can, Brilliant.”

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Posted 1 day ago

“Used confused to get my new car insurance.”

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Posted 1 day ago

“I am happy and satisfied with the services provided by your company .”

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Posted 1 day ago

“Very easy to navigate site Very quick to complete my application”

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Posted 1 day ago

“Well before the expire of my car insurance I was sent the cheapest quotations automatically. That saved me the time to go through the whole application all over again. Just GR8. 👍”

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Posted 1 day ago

“Excellent service and easy to navigate around quotes etc”

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Posted 1 day ago

“Very easy to use”

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Posted 1 day ago

“Huge expense for a low value car, I have full no claims yet still getting huge prices. Not having the option to see if driving other cars is bad too. I have to waste time calling up.”

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Posted 1 day ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 1 day ago

Confused.com - Car Insurance is rated 4.5 based on 210,957 reviews