“It took me over a week to get my insurance. The quotes were going up as I tried to purchase but something wasn't happening right. I made phone calls with no answers .unresponsive emails. I almost gave up!”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
“Ive been on the phone teying to fill all the relevant information, only to fing at the end of Hastings Direct and Tesco dont have a continue that works when i reach the end of filling the form out. !!!!”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Dan, Confused.com Representative
“The choose which services you require before viewing quotes is a nice touch not on other sites, best prices by a mile compared to all the others online”
