“The company that I chose took £488 but said they never received it i have given them a ref number from the bank to say the money was taken and I was told it could take upto 3 days to hear from them by which time my insurance will have expired”
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your account details here. To discuss payments is is best to contact your insurer directly as Confused.com does not process any payments ourselves.
Dan, Confused.com Representative
“I used confused.com to go through various car insurance companies and found a suitable company that offered all that I wanted at the price I wanted thank you.”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Dan, Confused.com Representative
“Didn’t get anything sorted as Aviva wanted me to call after filling out online form with all details and there was a 45 minute waiting time …. Pointless excercise”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
