“Not likely to use you (Confused.com) again because your free gift voucher and coffees are app only and should be available to everyone, especially if their phone is not compatible to download your app. Just open it up to emails too so you are being fair to all.”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
At the moment, we’re unable to offer an alternative option if the Confused.com app can’t be downloaded, as access to the app is one of the requirements to claim the reward. This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Very good, except I forgot the offer of £20 and Free coffee; having asked a question from the Insurer directly and being satisfied, I went ahead and paid the Premium to them.
Although 'difficult for me', I'll definitely do it again, now I'm better able to know how to use the site.
I told the Insurer that I'd found them on Confused
You definitely save much money
Thank you very much.”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Dan, Confused.com Representative
