“Renewed with you as it said you got £20 and free hot drinks ….. only to find out you had to do it through the app to qualify… don’t think this is treating customers fairly is it !!”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
At the moment, we’re unable to offer an alternative option if the Confused.com app can’t be downloaded, as access to the app is one of the requirements to claim the reward. This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“The car details and price were not correct. I tried to revise the data but this did not seem to filter through to the quotes. When reviewing the quotes there were often questions that I needed to raise as it was not clear what was covered and what was not. Could not contact the insurance companies ie speak to a human being so could not commit to any of the quotes.”
“Only problem is that when I got quotes from various companies, because I didn’t want to pay nearly 3 weeks in advance, the prices and bonuses had expired?”
