“If I could give zero I would give zero you purposely over quote and then when one takes their car to the garage. You take off money for every little thing. I have a 13-year-old car and you expect there to be no dent or little scratches. And because of that and a part history the valuation went from £1,725 to £800. We buy any car are a con company. I wouldn't recommend you to anybody”
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Dan, Confused.com Representative
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We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
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All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
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If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
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Dan, Confused.com Representative
