“Why is the benefit now only limited to app users. used to gettem online but not now, so for me it's goodbye confused, I'll use another comparisn site for all my insurance needs in future. VERY ANNOYED”
Hello Gerry,
Thanks for letting us know you're having difficulty accessing or using your rewards without a smartphone. We’re sorry for any frustration this is causing.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
You could also temporarily use a trusted family member's smartphone or tablet. Simply download the app, log into your account to access your reward. Make sure you log out once you're done though.
Your feedback about accessibility is important to us, and we will certainly share it with our development team as we look for ways to improve.
Jess, Confused.com Representative
“mostly you are good but there is one MAJOR PROBLEM: You say tht we can get a £20 reward with buying insurance with you. In previous years sthat has been so and it has been fine. Unfortunately you now say that it is only with using your App that this happens. I don't have a smart phone or other gadget that downloads your App and my laptop doesn't. I asked about this and the advisor who answered me tole me that it had ALWAYS been so that you had to download the App...NO! I had to have the App for the free hot drinks and I can't get that, I know, but the £20 I have had in the past without this App. KINDLY SORT THIS OUT Or it's not worth using you in future”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
