Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 231,641 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 231,641 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“It was easy to find what you wanted on the website. After putting your details in all insurance firms came up in seconds. Making a choice was easy as all information was there.”

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Posted 1 month ago

“After wasting my time loading my details and insurance requirements the quoted I recieved did not cover me for the business use i need. Total waste of time”

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Posted 1 month ago

Hello Mark, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com. I’m very sorry for any inconvenience this has caused you, Mark. Ka, Confused.com Representative

Posted 1 month ago

“Very quick and easy to use and found me the best price”

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Posted 1 month ago

“Very competitive, easy to deal with very professional all in all very very satisfied”

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Posted 1 month ago

“This was easy to use an got me a cheap insurance”

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Posted 1 month ago

“Efficient & informative Provided a great choice of quotes with accurate costings”

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Posted 1 month ago

“Helpful. Informative. And Good for options on final decision of Car insurance”

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Posted 1 month ago

“Good system for checking lots of insurance companies”

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Posted 1 month ago

“Not the cheapest”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Easy enough to use. Got best quote option from the three comparison sites I tried.”

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Posted 1 month ago

“Quick and simple to use”

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Posted 1 month ago

“Many companies wouldn't let me put in my DoB or policy starting date. Also very high quotes, so I'm sticking with my present insurer. Not impressed at all with Confused.Com.”

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Posted 1 month ago

Hello Sara, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Quick and simple way to compare prices”

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Posted 1 month ago

“Easy to use”

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Posted 1 month ago

“good site need i say more”

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Posted 1 month ago

“It's always difficult when it comes to car insurance because you only find out what an insurer is like upfront when you need to make a claim. I wouldn't give a good review or a bad one unless I was a customer.”

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Posted 1 month ago

“Tried 3 different comparison websites. They compare different companies with some duplication but strangely offering different prices for same companies so worth trying more than one. Confused.com was easy to use and offered a good selection of known and other companies. I selected Aviva Gold which was recently Recommended by Which? It was significantly cheaper than renewal with my existing insurer.”

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Posted 1 month ago

“Easy link to competitive pricing”

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Posted 1 month ago

“Nice service with avoidable”

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Posted 1 month ago

“Very slick”

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Posted 1 month ago

Confused.com - Car Insurance is rated 4.5 based on 231,641 reviews