“I searched a number of comparison sites for car insurance, as well as individual companies. Prices in each case were surprisingly high, the only exception was that offered on Confused.com. 57 years' driving experience, full No Claims bonus, so opted for a Company offering full Comprehensive cover with a £350 excess. Confused were straightforward and easy to access during the process so I feel comfortable about using, and recommending this site, added perks finalised the deal for me.”
“Whilst I appreciate the service, after a couple searches the website seems to store cookies and the quotes get more expensive. My partner inputed the same exact detailsand got a quote £100 pounds cheaper, that should not be happening!”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“I had to contact the company by phone in the end, was unable to continue the transaction on line.
Very disappointed, took 4 days to give up and physically phone for my insurance”
Hi Kim,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
If you need further assistance, please email our support team at help@help.confused.com with the name of insurer in question, date of quote created, price.
Ka, Confused.com Representative
“The policy renewal premiums offered by Direct Line Insurance aren't real as the links to complete the purchase don't work. When you contact Direct Line manually the premiums offered double.
The LV link didn't work either so I gave up & renewed with existing provider.”
Hi Michael,
Thanks for leaving your review.
We’re sorry that the prices you saw previously are no longer available.
Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider.
To see the latest prices, please simply go back to your account page and refresh the search.
Ka, Confused.com Representative
