“Was cut off from mu first call with a lady worker who quoted me a price for my car insurance. I phoned back and spoke to a male worker who quoted me £15 higher. Confused is the right name for you - How does a quote rise by £15 in 15 minutes is quite puzzling”
“Add on should be identified before final price to show true prices especially for older users who normally want the inclusive price to allow comparison between prices not who has the lowest basic price.”
“Very easy to get the comparison of prices and make a decision about who to select. The whole process was easy to navigate and to claim my rewards from confused.com.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
