“I eventually got to speak to a human being after nearly 4 hours of trying to do the transaction on my phone by which time I was in tears . I wasted the whole morning on the phone whereas if I had been able to contact a human to begin with it could have been done in 5 minutes. I am elderly and do not understand the workings of a mobile phone (they do not come with instructions) as I live alone I have no one to help me, it was a totally traumatic experience.”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“What I really want to know is the type of customer experience. They offer. I want to be able to call a number from my phone and speak to someone. I don’t want to text a bot or send emails. That is what I need to know alongside the price.”
Thanks for leaving your review as your feedback is really important to us.
You are free to look up any information on an insurer prior to purchase. Their website will have a lot of interesting information and detail if they are online only or provide contact phone numbers. you can also find customer reviews online.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Rubbish like AA who I had me insurance with before need to send NCB to Aviva spent so much time trying to do it and still can’t I recommend ringing around”
Thanks for leaving your review.
We’re sorry to hear you have had issues providing proof of NCB to your insurer.
As we are a comparison website we do not request proof of NCB and as we do not administer the insurance policy we are unable to provide direct assistance.
Please reach out to your insurer directly and they'll be able to help.
Dan, Confused.com Representative
“It’s ok actually. Certainly, click “auto renew” off as soon as you get your policy sorted or you will pay double next year, and go back to Confused as necessary.
Still waiting for my free coffee guys.”
