“I didn't realise that ALL the benefits (not just the coffee) were only available via the app now. Won't be using you again, don't want an app. What's the big deal with apps?”
Thanks for leaving a review.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
Your feedback about accessibility is important to us, and we will certainly share it with our development team as we look for ways to improve.
Jess, Confused.com Representative
“I used two different search sites for car insurance and it was a complete nightmare as they couldn't link properly to the insurance quote that I wanted to purchase.
They I remembered about Confused.com and thank goodness I did because after a frustrating two days of trying to purchase via the quotes from the other two search sites, I was able to purchase with the same company via Confused.com.
Thank you!”
“Confused.com were the only company to contact me with quotes regarding car insurance renewal even though I had searched via other search engines for years. Though minor alterations to data were needed, I felt relieved of a lot of pressure.”
“You put in your details, then find the deals. Check which is good for you. Check your details again and my date of birth had changed thereafter the premium changed again making it even more expensive. Wasn't pleased, went on compare the market and bought the insurance.”
Hello Paul,
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
