“It’s not you it’s insurance companies
I asked for a quote approximately 15 days before I purchased the car, when I went back to purchase the car it went up by over £100 wow this is wrong and frankly sounds fraudulent”
“Didnt reflect my insurance requirements nor when following up links to insurers were there sufficient options to make changes. I decided to renew with existing insurer.”
Hello Anita,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
“I am generally very happy with using Confused.com to identify a good company to renew my car insurance. However, it was disappointing to receive an email from Confused.com just one day AFTER renewing the policy saying that they are reducing to £30 reward to £20. That is moving the goal posts and leaves an unpleasant feeling. I hope that they will act in good faith and allow me to receive the £30 reward that was indicated on the quotations that I received.”
